Senior implementation advisor for multiple healthcare clients across the United States with a focus on digital product transformation. Managing multiple process improvement initiatives while helping clients transition to Agile best practices. Collaborates with Center for Digital Health product development teams to ensure new features and product enhancements to deliver value to end users and meet the business requirements, objectives and product strategy. Drives both new development and enhancement requests for multiple digital health product lines. Leads project kick off, refinement, and approval sessions using project management skills for client engagements throughout the product life cycle.

Support the hospital system in identifying, capturing, and achieving operational and strategic improvement opportunities. Lead Center for Innovation project initiatives. Create and improve efficiencies through the integration and optimization of process/systems. Develop and apply knowledge to provide clinicians, administrators, and staff with tools to optimize efficiency and sustainability. Participate in the selection process of new solutions.

Responsible for maximizing the value of multiple products while streamlining the work of the development team to ensure value and performance optimization. Manage the Product Backlog by expressing Product Backlog items clearly and consistently. Order the items in the Product Backlog to best achieve goals and missions. Ensure that the Product Backlog is visible, transparent, and clear to all levels within the organization. Work in a collaborative manner to ensure the Development Team understands items in the Product Backlog to the level needed for consistent MVP delivery. Represent the desires of the business stakeholders.

Responsible for working with clients to define both business and technical requirements for project facilitation. Lead project initiatives using Azure DevOps and project management skills for client engagements. Utilize Performs quality analytics for software deployments.Executes best practices for business analysis processes and functions. Assists in defining system requirements in accordance with SDLC. Ensures requirements are aligned to project scope, objectives and strategies.Leads design sessions, sprint reviews, and sprint retrospectives using variety of methods such as requirements gathering, interviews, and documentation analysis with executives, managers, developers and subject matter experts. Remove project roadblocks (Scrum Master)Facilitates the team through the analysis of, and makes recommendations towards complex business decisions. Demonstrates excellent listening, communication, and facilitation skills. Assist with third party vendors for interface, quality, scheduling, and billing solutions.

Sends monthly invoices for consulting services. Tracks consultant billable/non-billable hours. Manages all deposits and accounts, which fall into collections. Handles outstanding receivables. Maintains vendor database resources. Verifies vendor insurance and government compliance. Confirms vendors standing at state level, manages vendor payments for consulting hours. Leads special projects.

Responsible for directing customer expectations and aligning their strategic initiatives with Solution Segments in Information Services. Provide direction to team serving as a primary ISD liaison to administration, department heads and project managers. Demonstrate knowledge and skills necessary to analyze current processes and develop re-engineering strategies that align with the business plan. Manage multiple projects and understand customer workflow and key critical success factors. Articulate clinical and other application requirements, such as Cerner through process and workflow analysis. Utilize GE Six Sigma change agent training to ensure success of process improvement initiatives.

Responsible for the implementation, maintenance, and continued process improvement of Business Continuity Planning, Audit and Compliance (HIPAA), Project Management, and Training responsibilities within the Pharmacy Department. Create task-tracking/project planning tool for increased productivity and exceed expected project timelines assigned by Manager. Adjusts quickly to changing project demands and priorities. Exceed customer expectation by taking initiative and responsibility for action items beyond scope position the success of projects. Prepare audit and compliance reports and system documentation required by institution. Self motivated and advanced analytical skills with attention to detail in all aspects of project management. Manage Audit vendor access process to verify logins match e-mail notification.

Application Support Analyst for MOSAIC project (Misys electronic medical record software implementation). Project management for phased roll outs, go live, and all aspects of application support. Develop, implement, and report results of testing scripts for new functionality and regression testing. Serve as a liaison between application support and nursing teams. Suppor implementation end to end (training to post implementation). Current support of Clinic Station application. Maintain customer relationship through Helping Hands methodology.

Customize software for implementation of new Business System for Integrated Delivery Network. Coordinate activities of the application content experts in the matters of: workflow, committee assignments, interface development, system build, rules creation, RFP reviews, preparation of training materials and schedules, meeting minutes, and next steps. Oversee the completion of the "paper build" of the system as required and verifies work of the IT analysts in transformation of paper build to a production ready system. Demonstrate understanding of system functionality, including relationships between tables and integration of Business software system with other HCHD systems. Exhibit high quality and attention to detail through documenting system solutions and implementation requirements.Coordinate design and workflow analysis. Influence others by utilizing leadership and team building skills (design sessions). Training and knowledge transfer prior to implementation, during and post implementation.

Manage Business Services for the Cardiology Department while handling multiple projects simultaneously; areas of responsibility include: appointment scheduling, medical records, patient pre-admission, patient admission and registration. Responsible for the creation and implementation of Y2K contingency plan, key accountabilities, training manuals, and tools to measure productivity for Business Office personnel.Member of Business Office Redesign project; successes includes implementation of call management system, approval and recruitment of five additional full time employees. Coordinate volunteer services and patient flow through the Cardiology Clinic and Ancillary Services.

Maintain monthly collection rates of over 90% for seven million dollars of Accounts Receivables.Monitor daily cash flow figures for physician practices to maximize Accounts Receivables.Supervise ten insurance follow up team members.Continue development of performance improvement and educational opportunities for employees.

Managed Care Compliance Review projects, including auditing payments, identifying underpayments through contract analysis, and recovering lost revenue for healthcare providers. Responsible for over two million dollars of Accounts Receivables. Establish successful client relationships at all levels of the organizations. Improve personnel skills by providing continuing education for increased collections.

• Assist Risk Manager with invoice processing for claims and legal fees.• Maintain Risk Management records.• Direct employee inquiries concerning health plan benefits, pension plans, 401(k) and relocation.