• Responsible for a portfolio of SaaS products generating annual revenue of more than $8M.• Responsible for client partnerships including building and maintaining customized products to meet their needs.

• Collaborating with development managers and their teams to assist in analyzing the cost/benefit of developing particular features to ensure delivery of the most valuable product.• Assists with and executes on product release planning, including drafting release notes, providing internal training, identifying appropriate release timelines, contributing to marketing discussions, creating client education plans, in order to ensure the successful launch of new products or functionalities.• Responsible for client partnerships including building and maintaining customized products to meet their needs.• Provides training to internal stakeholders to build knowledge and understanding of existing and new product features.• Collaborates with different product teams to verify the fulfillment of user needs related to the quality and design of product features by reviewing and testing functionality.• Meets with members of the product team, sales team, subject matter experts, and consultants to discuss and advocate for clients based on feedback gained from clients expressed perceptions, common questions, barriers to adoption, typical needs, and other feedback.• Conducted highly-detailed or appropriately technical product demonstrations for high-stakes sales presentations and product implementations.

• Lead timely and effective implementations for member institutions• Design, compose and continuously improve resources for campuses• Create plans (milestones, tasks, homework, etc.) for campuses to achieve success that is specific to assessment (student and academic affairs)• Conduct proactive project management to ensure plans progress towards goals established for campuses• Provide expert guidance and consultation while working with campuses• Provided education, training, and consultation to campuses on topics such as:• Academic Affairs/Institutional Effectiveness: Data analytics and reporting, accreditation, strategic planning, and continuous improvement, teaching and learning, outcomes assessment• Student Affairs: Assessment culture, methods and coordination and co-curricular learning outcomes• Identify and communicate issues and barriers of success to regional consultants; work collaboratively to proactively address them and break them down• Document campus meetings, questions, decisions, progress, and behaviors to ensure strong internal communication and awareness by regional consultant and other members of Campus Success• Provide excellent customer service to member campuses that is grounded in an expert understanding of higher education• Identify and share best practice campuses and campus stories

• Managed a portfolio of Member Campuses: anticipated their needs, developed on-going, positive, and productive relationships, and ensured campus success and renewal• Delivered campus implementation services to ensure successful launch of the Campus Labs tools• Collaborated with campuses to execute strategies that would help to further the adoption of Campus Labs tools and services on campus• Proactively identified barriers to campus success, and executed strategies to mitigate them• Ensured campuses received superb customer service, taking the lead on troubleshooting and problem solving as needed• Provided education, training, and consultation to campuses on topics such as:• Academic Affairs/Institutional Effectiveness: Data analytics and reporting, accreditation, strategic planning, and continuous improvement, teaching and learning, outcomes assessment• Student Affairs: Assessment culture and coordination, co-curricular learning outcomes, Retention and student success• Captured and shared best practices by writing blogs and facilitating presentations at conferences/webinars• Proactively identified national trends in higher education and developed ways to share them with member campuses• Effectively communicated with and presented to various audiences in higher education, including senior administrators, faculty, and student affairs staff professionals• Worked collaboratively on a team• Identified opportunities to create community and networking opportunities for Campus Labs institutions

• Instructor for Business Calculus, Pre Calculus & Teaching Math for Elementary Teachers with a focus on classroom activities emphasizing mathematics concepts• Extensive use of Angel, Banner & MathXL

• Devised and implemented a reporting solution for product pricing data.• Designed and built a Microsoft Access database to store customer and product inventory data driving management reports.• Consumed existing reports to identify and reconcile price discrepancies.• Managed custom pricing data and price change control processes using BaanERP Pricing Control module (PCG).

Responsible for day-to-day operations of ten spa locations across US, Europe and Asia. Managed a team of spa site directors monitoring all facets of facility operations including payroll, financial reporting, budgeting, scheduling, and product inventory. Recruited, interviewed and trained new staff.➢ Instituted new performance standards to measure profitability of each spa location.• Conceived, established and managed online partnerships with spa service providers, product suppliers and online retailers.➢ New partnerships resulted in 10% average revenue increase annually.• Proficient in the operation and administration of SpaSoft and SpaBooker software systems.• Identified and remedied operational issues across the organization. ➢ Instituted a more efficient auditing system for daily receipt reconciliation resulting in more than $3,000 a month of payroll savings.➢ Recognized cost overrun with mobile phone usage, saving the company over $1,000 a month➢ Developed and implemented a more effective petty cash management process across all spa locations, including international centers.➢ Developed streamlined payroll process using Excel templates and a data consolidation approach.• Assisted with budget development and planning.