Debra Henry Email & Phone Number

Tracy, Ca, Us

Livermore, California, United States

Build team relationship engagement with technicians and the project team. Establish customer projects in Lab Tracks (Project Management System), track project progress against the established schedule and milestones, identify any deviation from the plan, take corrective actions to keep the project on track, and provide weekly project reports to Project Managers and the operations team. Responsible for the proper execution of projects. Assisting in monitoring project budgets and expenses, ensuring that costs are managed within the allocated budget, reporting budgetary concerns, proactively identifying problems or challenges that could hinder project success, and collaborating with the team to find practical solutions.

Tracy, California, United States

Provided project coordination and administrative support to departmental support teams and project/sales managers. Supervised vendors and subcontractors. Generated detailed project reports and monitored project milestones while coordinating with outside resources. Effectively communicated with key stakeholders using effective interpersonal skills. Planned and organized meetings regarding the project installation solutions on a weekly basis. Helped with the call center design and process. Ensured the project team understand company requirements for a cloud-based contact center for the representatives to take calls from home. Developed various call reports to check quantity of missed calls. Assisted the programmer in understanding the owners’ need to issue and route the ticket to the Technical Representative. Addressed and resolved customers’ technical problems within set time. Managed vendors, project risks, and milestones.• Directed successful site schedule deployment and dealt with high-profile project delays.• Identified the need for skills improvement and conducted regular training sessions on new management software for support staff that improved overall work efficiency

Pleasanton, California, United States

Planned, executed, and finalized multiple projects while complying with budget and time constraints. Monitored equipment receipts, contract changes, documents, inventory, costs, invoices, files, and vendor/subcontractor payment. Developed project outline and scope. Identified and drove process improvements by liaising with project team members. Reviewed project punch lists and progress/status reports. Prepared purchase orders, tracked materials, and conducted final inspections. Coordinated schedules with end-users as well as supervised technicians during project deployment. Scanned current assets for settings and applications. Created proposals, packing slips, project binders, and permit packages. Headed a high-performing team of project managers in fire and security construction. Supported kick-off meetings, delivered presentations, and managed information through people.• Directed systems implementation and successful IT bridge incidents post-training deployment.• Ensured accurate diagnosis and swift resolution of all project-related risks ad issues.• Achieved the greatest organizational value by allocating and managing resources.

San Francisco, California, United States

Implemented the change control process and managed resources while meeting the requirements of deliverables. Formatted and edited management documents. Archived repository to capture old technical documents and chaired project status meetings with the senior management. Ensured technical writers returned documentation to the repository if it was overdue as a part of the technical writing group. Sent reminders to the writer and forced the document back into Perforce to ensure it was accessible while serving as a Documentation Librarian. Uploaded documents into SharePoint as well as edited small documents.• Set up the Document Control Center (DCC), processes, workflows, and a compliant document management system• Created a resource plan to plan changes and integrate new products into the DCC system

Concord, California, United States

The sole point of contact for T1 delivery between departments and managers. Responsible for planning and executing 1175 UMTS facilities, tracked and monitored T1 implementation, and jeopardized orders. Lead project meetings with vendors, LEC, and the T-Mobile project team. Create daily status project reports, and develop a progress weekly and monthly risk status report to minimize project risks. Manage RIT facilities, circuit orders, and provision. Increase the efficiency of circuits and secure cell sit inventory by providing detailed information to update the current documents' inventory database.

Mountain View, California, United States

Managed the Unified Communications Center installation; Monitored ShoreTel's Customer Partner Base, created a tracking process to capture customer complaints, post and pre-sales customer install issues, and resolved outstanding client issues. Developed and conduct six-month ShoreTel satisfaction reviews and trained customers on various products and services. Engage in process improvements and optimization to improve SLA.

San Francisco Bay Area

Business Care Manager/Business Support Specialist:Manage AT&T wireless sales office; 7 sales representatives and 2 sales managers. Streamline communications between sales representatives and the support team, improving customer satisfaction by 75% with a weekly report on customer service issues. Trained customers on products and services and handled escalation issues. Created customer proposals and, prepared RFPs, managed contractual service deliveries, designed and executed customer service training practices and procedures. Trained sales representatives and clients on wireless billing conversion and Business Support Specialists with Siebel conversion.Global Project Manager/Voice Technical Specialist:Organized vendors, manufactures, field technicians and authorize personnel to implement clients' services and equipment, facilitate clients project requirement review, manage circuit orders, and provisioning, analyzed customers' profile and prepared proposals and RFPs, develop and manage local service project implementation plan, conduct on-site product and service training, successfully hand off projects and deliverables on time and within budget, coach sales representatives and sales managers on T1/DS1s, ISDN, VPN, centrex, and telecom equipment, instruct sales, support staff and clients on products and services, project manage order flow, review circuit IDs and document project status, manage the on-site installation of service products and systems, organize on-site survey during pre-installation, conducted and developed equipment station review process, negotiate customer implementation with vendors, field technicians, manufactures and authorized customer personnel, prepare clients' proposals increasing customer base by 110%, facilitate on-site meeting to review project status with stakeholders, manage multiple project and orchestrated customers' changes at all level of installation.