Debra Ramos Email & Phone Number

13572 South Village Drive, Tampa FL 33618

Greater Boston Area

• Responsible for identification and inventory of customer pain points and gaps to create best practices processes in collaboration with the technology teams and PMO
• Unravel, define, document and implement complex processes Successfully managing a portfolio of Enterprise technology projects using formal project management methodologies [Scrum and Waterfall]
• Successfully re-organized implementation process reducing development hours by +50% resulting in budget reduction +50%.
• Manage application design through the various lifecycle stages from concept, business requirements through design and delivery.
• Review and assess vendor proposals.
• Manage on-site and off-site consultants

Lexington, MA

• Office 365 Migration of 40,000 Project training lead / Liaison with training vendorCommunicationsSuggest and implement recommendations to increase use of available training options.Successfully increase online training.
• Modify Curriculum for 3 markets
• Establish Monthly Online Training Schedule for 3 markets
• Organize, market, manage onsite training

Greater Boston Area

• Developed and documented implementation process and milestones from initiation to sign-off
• Collaborated on build of CRM used for reporting [Salesforce] and implementation
• Product Integrity - Collaborated with technical team on QA needs. Analyzed, identified and documented critical bugs
• Collaborated on development of marketing material

Burlington, MA

• Project Management – Manage scope, timeline and budget for upgrades and interface projects. Created project tracking and reporting using Salesforce.com.
• Improve Customer Experience increasing KLAS rating to #2 in oncology market
• Website - Develop and build web site with DotNetNuke focused on educational and technical content. Site used for customer and internal staff education.
• Monthly Customer Newsletter –consistent customer readership and successfully drove traffic to website (Constant Contact)
• Monthly Live Educational Webinars - collaborate with teams to successfully establish targeted webinars to customer groups; business, clinical and technical users.
• Clarified and documented communication streams for internal and external teams.

Beverly, MA

• As Program Director Debra assisted with all phases of operation - management, development, and strategic planning.
• Created systems to efficiently track and submit course information to the licensing company. The systems she developed were adopted by the parent company and implemented internationally
• Managed multiple Stott Pilates Certification course portfolio.
• She was responsible for strategic planning and tracked data to increase course and workshop portfolio.
• Created a continuing education program adopted by the parent company and implemented internationally.
• Developed and updated web presence with quarterly courses, workshop and registration information.