Support Worker
CurrentProvided outstanding client service and resolved issues through providing recommendations; followed up on complaints, and solicited feedback to ensure total customer satisfaction. Managed and scheduled medical and therapy appointments♣ Ensured accurate collection of data and documentation, performed analysis, drew conclusions, and relayed the information to professionals for proper decision making. ♣ Answered customer inquiries by clarifying information as per clients’ needs; coordinated communication flows.♣ Facilitated general administration, including the provision of financial support and documentation.♣ Worked within the given protocols and training to respond to behavioral needs and incidents♣ Provided crisis and emergency support; adhered to health and safety policies and regulations.