Debra Nemec, Mba, Csm Email & Phone Number

Manage long-term customer relationships and help to ensure an outstanding customer experience throughout the customer lifecycle. Focus on client retention through articulating product value, understanding the customer’s strategic goals, and driving customer adoption and success. Lead post-sale efforts in building processes and procedures that are successful and repeatable, delivering value to customers. *Maintain relationships and foster engagement at the executive level, both with the customer and within SPS Commerce.*Maximize customer lifetime value by aligning with customer to understand their business goals and objectives, creating and managing plans for how SPS and customers achieve that value.*Accountable for overseeing a high-volume account portfolio of 300+ customers.*Lead change management events.*Monitor and facilitate the customer’s adoption of SPS product features and functions in relation to the customer's overall business needs ; upsell Managed Services and extended support offerings.*Work closely with Customer Support, Delivery Team, Customer Operations and Finance to help facilitate superior customer service.*Communicate effectively with multiple levels of both SPS and the customer, adjusting the message to the audience.*Interview and onboard new Customer Advocates.*August 2022 and March 2023: Received “Shout Out” from SPS Commerce management for providing exceptional customer experiences.

*Developed positive relationships with C-suite to understand business requirements and provide direction and assist in solving customer’s critical business issues. *Presented Executive Business Reviews and strategies for addressing customer needs by employing all Infor resources. *Utilized tools and organizational skills to manage multiple ongoing complex issues and timely follow up and completion by collaborating with the customer, Infor, and third parties to ensure customer’s overall experience was above expectations.

Bridge between customers, technical operations, client implementation, and product development. Worked with application, support and development teams to design and refine processes, procedures, and delivery mechanisms. Conducted knowledge transfers and Webex sessions with customers and Infor/Lawson employees. Resolved problems directly with customers through individual efforts or by triaging with product development and services. Selected by Lawson management to design, develop and provide the training for a new issue tracking application. Personally delivered training to customers and over 150 engineers in Global Support, meeting 100% of the objectives and go-live dates.Was team lead for testing on the Infor incident tracking tool, Xtreme Portal. Provided live training and the written technical training manual for virtual (over the web) and on-site use by customers, partners and employees on the use of the Xtreme Portal software application and peripheral products.

Contract position that continuously managed and executed all purchase order acknowledgements and change requests for Assembly, Packaging & Filling Goods & Services, valued at $120 million annually. Reconciled and resolved invoice matched exceptions and exercised strong communication skills in all phases of purchasing, expediting, and negotiating billing confirmations. Decreased the amount of invoicing errors by working with commodity analysts and suppliers.

Responsible for setting up products and writing and maintaining purchase orders. Worked with all domestic vendors, sourcing, distribution center, and logistics for samples, ticketing and tracking of goods. Contributed to the buying team by doing price events, providing merchandising ideas and managing special projects. Merchandised and maintained lab store by working with buyers and marketing team to update product for visual merchandise updates and floor sets to stores.Responsible for allocating products to stores based upon specific tests, store volume groups, and select store buys for 14 airport stores and 100+ men's and women's mall stores. Created plans and formats by setting parameters and replenishment attributes at the SKU level. Dictated mins/maxs and replenishment for store assortments. Facilitated weekly reports to manage increases and decreases in product categories. Used forecast tools and sales and inventory queries to determine additional allocations for exception stores (airports). Monitored new and closing stores and the amount of inventory needed based on their opening and closing schedules. Created visual merchandise updates to identify the number of SKUs per fixture by collection for stores to execute on brand.Took on assignment supervising a group of Merchandise Production Specialists that were all new to their roles in an area with high turnover. Trained entire group and eliminated turnover along the way; led business process re-engineering exercise to remove extraneous steps and streamline day-to-day processes.

Managed (OTB) Open-to-Buy and identified opportunities to meet financial goals for over 600+ retail specialty stores. Analyzed merchant reports weekly, and based on results, suggested ways to react to business needs. Negotiated with vendors on pricing, availability, product specs, distribution, delivery, purchase terms, damaged and expired allowances, and exit strategies while maintaining a 60% markup. Traveled to store locations to review product mix, obtain feedback, and share information to the buying team; traveled to markets in New York City, Los Angeles, Las Vegas, and Montreal for line reviews. Maintained knowledge of current market trends through competitive analysis. Supervised, trained, and developed assistant buyers and buyer support positions. Proofread all printed advertising for copy accuracy, including in-store signing. Approved fit samples, graded specs, and all lab dip submits.

Mba, Master Of Business Administration

Certification, Culinary Wine

B.S., Major: Retail Management And Minor: Business Administration

Activities and Societies: Retail Directions, Delta Zeta, Stout Ambassador Program