• Support inbound with solving problems• Identify vendor fraud and create fraud reports• Provide critical information to resolve defects that are impacting customers• Submit and resolve Trouble Tickets within corresponding SLA• Partner with problem solvers and peers to eliminate backlog• Troubleshoot and resolve problems that associates encounter with inventory; including printing ASIN labels, damage out products and adding expiration dates to products • Resolve issues in a timely manner

Primary Focus: • Plan and implement marketing strategies and tactics • Develop logos, branding, effective marketing materials, websites, events and sales presentationsClients Included (but not limited to): • Moore Oil Company • Mortgage company • Staying Green magazine • Restaurants / bars / juicing start-up • Professional / consulting services • Industrial construction • Public / Catholic schools • Investment company • Commercial property developer

• Provided deep understanding of client’s target market(s)• Strengthened relationships with client’s customers by outlining audience, behaviors and identifying needs• Enabled clients to focus marketing resources on strategic initiatives important to customers and prospects• Produced measurable results and quantifiable ROI• Managed research projects and determined client goals• Quantified and interpreted data then presented results

• Focused on creating remarkable brand experiences for clients • Developed a large virtual network of creatives and third party experts• Transitioned client’s dollars away from traditional media• Launched a new bank. Identified business strategy and brand. Efforts resulted in Choice Bank raising over $21 Million in startup capital in 6 months. Memberships, deposits and loans all exceeded expectations. A second branch was opened ahead of schedule. • Principal accomplishment: Helped get a new bank started. Our efforts were significant in helping them identify their business strategy and brand. These efforts resulted in Choice Bank raising over $21 Million in start up capital in 6 months. Memberships, deposits and loans are all exceeding expectations and have opened a second branch.

• Realigned client marketing mixes to be much more accountable and non-traditional• Focused on guerilla and event marketing, non-traditional direct mail and other creative executions to create high attention awareness• Bridged gaps between brand and employees by developing internal brand universities• Led a small 5 branch credit union to innovate products and services, realign marketing mix, remodel facilities and develop an internal brand university. Rebuilt brand, website, marketing campaigns, etc. In less than a year, the client was named the #1 credit union in the country for customer satisfaction based on size. They have been written about in USA Today and received the prestigious Herb Wagner Award.