Full Service Restoration & General Contracting Company

Recruited in 2015 to spearhead the launch of the Water Damage Restoration Division as an added service in an existing plumbing company. Successfully opened two California and five out of state locations in under eight months, exceeding revenue and profitability expectations. Strategic planning for success included working with attorneys to assure contracts are compliant in all business locations, negotiation and acquisition of water restoration vehicles & equipment, personnel sourcing and… Show more Recruited in 2015 to spearhead the launch of the Water Damage Restoration Division as an added service in an existing plumbing company. Successfully opened two California and five out of state locations in under eight months, exceeding revenue and profitability expectations. Strategic planning for success included working with attorneys to assure contracts are compliant in all business locations, negotiation and acquisition of water restoration vehicles & equipment, personnel sourcing and hiring, and training office and field staff. Required all work be done according to the IICRC S500 & S520 professional guidelines, to protect health and safety of clients and employees to reduce risk, liability and exposure for the company. 
 Established operational and invoicing policies to ensure profitability, and collaborated with Plumbing Branch Managers to motivate and drive plumber referrals for water damage jobs. Mission accomplished and now looking for my next challenge and opportunity! Show less

Progressively promoted from Project Manager to Restoration Manager. Lead the day-to-day operations of the Restoration Department specializing in water, mold, smoke, and fire damage/reconstruction. Drive new business development including sales, marketing and customer service ranking initiatives. Accountable for financials including operating budgets, forecast planning, job costing, and controlling expenses. Managed a talented team of restoration professionals. Hire, train, and direct the sales… Show more Progressively promoted from Project Manager to Restoration Manager. Lead the day-to-day operations of the Restoration Department specializing in water, mold, smoke, and fire damage/reconstruction. Drive new business development including sales, marketing and customer service ranking initiatives. Accountable for financials including operating budgets, forecast planning, job costing, and controlling expenses. Managed a talented team of restoration professionals. Hire, train, and direct the sales force, project managers, technicians and administrators. Focus on quality assurance and continuous improvement. Designed up-to-date policies/procedures to control payroll and job costs in order to increase profits; implement employee safety and customer service training modules. Oversees field-work: project inspections, estimations, and reconstructions. Virtually eliminated all customer claims and complaints in the Restoration Department while concurrently increasing sales and cutting expenses. Show less

Lead estimation services to residential and commercial clients with water and mold damage or loss. Partnered with clients and adjusters to discuss loss mitigation and restoration efforts. Mentored Emergency Service Department personnel improving efficiency and driving sales including increasing profits by managing and monitoring jobs’ costs and budget controls. Followed and enforced safety policies and procedures. Built insurance relationships generating customer leads. Executed State Farm… Show more Lead estimation services to residential and commercial clients with water and mold damage or loss. Partnered with clients and adjusters to discuss loss mitigation and restoration efforts. Mentored Emergency Service Department personnel improving efficiency and driving sales including increasing profits by managing and monitoring jobs’ costs and budget controls. Followed and enforced safety policies and procedures. Built insurance relationships generating customer leads. Executed State Farm Premier Service Program and USAA Contractor’s Connection. Show less

Responded to emergency water, mold, smoke and fire restoration projects. Directed and managed field technicians working on dry down of damaged structures. Drove high sales returns while managing multiple projects simultaneously from mitigation through reconstruction to completion. Excelled in transitioning water/mold damage customers into repair/reconstruction clients. Developed mold remediation policies and protocols improving safety and efficiency. Troubleshot and resolved issues in a timely… Show more Responded to emergency water, mold, smoke and fire restoration projects. Directed and managed field technicians working on dry down of damaged structures. Drove high sales returns while managing multiple projects simultaneously from mitigation through reconstruction to completion. Excelled in transitioning water/mold damage customers into repair/reconstruction clients. Developed mold remediation policies and protocols improving safety and efficiency. Troubleshot and resolved issues in a timely and effective manner while providing top-notch customer service. Billed insurance carriers and expertly secured full invoice reimbursements. Show less