I am a highly qualified and ambitious leader with extensive experience serving as a dedicated and strategic partner who aligns deliverables with business objectives. I believe in leveraging people, process & technology to provide exceptional service. Utilizing business acumen, problem solving and communication skills, I influence collaboration cross-functionally and ensure an exceptional customer experience. I have demonstrated success developing and leading teams through projects, organizational change and acquisitions, creating synergies, improving processes, communication and standardization and delivering on time results. Key Attributes:Communication | Customer Experience | Driving Change | Continual Process Improvement Strong Work Ethic | ITIL | Call Center Management | Collaboration | Proactive Leadership Time Management | Relationship Building | Coaching and Mentoring | Vendor ManagementQuality and Compliance | Continual Service Improvement | Service Level Management Incident and Change Management | Project Management | Prioritization