Debra Swift Email & Phone Number

United States

Springfield, Ma, Us

Naples, Florida, Us

• Proficiently direct all HR functions including payroll for this company with approximately 400 employees at 75 locations in 5 states.• Manage all aspects of the HR function spanning employee relations, compensation and benefits, retirement plan administration, succession planning, COBRA, unemployment claims, recruiting and hiring, training, and payroll.• Negotiated and sourced most favorable benefits programs; continually review and assess other programs to ensure best service to the company’s employees. Negotiate Workers’ Compensation and disability insurance.• Created the employee handbook; established HR policy; and created a uniform training program.• Provide Federal and State reporting in a timely fashion; assist in Workers’ Compensation and 401(k) audits.• Intensely invested in assisting company employees and advising in terms of individual decisions most beneficial to them and their families. Possess and maintain a servant leader mentality.

Mooresville, Nc, Us

Manage staff of 20 direct reports and 150+ indirect reports in all plans and routines for sales, servicing, and customer retention. * Promote teamwork, control store expenses, and ensure that all corporate financial and merchandising standards are maintained and enforced. * Create, update, and maintain policies, procedures, and protocol for safety, security, employee relations, and personnel management. * Established standard for management to build employee consensus and buy-in at all levels through uniformity and consistency of all HR practices for optimal staff performance and compliance.* Improved employee customer service and sales skills through trainings and lowered negative customer feedback.

Mooresville, Nc, Us

• Determined talent needs and spearheaded recruitment, training, and on-boarding processes. • Applied Human Resources policies and practices for consistency and compliance. • Supervised a staff of 150 indirect reports and served as a valued resource liaison to staff at all levels in Human Resources plans and programs.• Achievements include: Increased employee engagement scores 51% through creating & implementing team building programs. Decreased employee turnover by 40% by improving employee compliance with company policies. Reduced negative customer feedback 90% through enhanced customer service and employee sales skills (i.e., worked one-on-one with staff, brought in vendors for product presentations, and instilled an employee sense of ownership). Created and established leadership development programs to achieve succession management plans.

Mooresville, Nc, Us

• Managed a staff of 10 direct reports with up to 100 indirect reports in daily business plans and practices.• Applied policies and procedures for store sales, merchandising, and customer service. • Accounted for incoming products and maintained inventory control. • Handled all employee relations and development activities.• Achievements include: Improved customer satisfaction rates by 100% and lowered customer complaints by 80% through setting expectations and validating staff performance within first 3 months in position. Created a structured work environment that rewarded superior performance, greatly improved morale, and significantly improved operational efficiencies and effectiveness.

• Successfully navigated growth from 8 locations to 50 for this photographic retail concession with locations at major theme parks, Gaylord Entertainment Hotels, and Macy’s Herald Square locations.• Developed and administered operating, revenue, and capital expense budgets. Project managed new booth designs and renovation orders; consistently met all cost and timeline specifications.• Managed all HR functions, project proposals, and multi-media marketing.• Wrote all job descriptions, employee manuals, policies, and procedures for management teams.• Increased 2005 net income by $200K with corrective action plans that improved financial statements and targeted areas for cost control; grew annual revenues by $250K with promotional strategies that enhanced product marketing; and eliminated $50K in annual shrinkage through development of asset management inventory system that decreased location downtime by 35% via scheduling of preventative maintenance procedures.• Grew profits 10% exceeding targets

Master Of Business Administration (Mba), Business Administration

Bachelor Of Science (Bs), Business Administration - Marketing