Lai Mui Deborah Tham Email & Phone Number

Singapore

Business Steering GroupT24 ProjectAn active participating member of the project which serves to transform and improve current accounting system, STACS to the new system from TemenosEnsured successful observance of implementation of the project within the Tokyo Head Office TimelineFamiliarized with the business processing and involved in the creation of.

Functioned as Team Leader to officers and staff of the Account Services Section and Fixed Deposits Section and developed next generation officers in preparation for future positionsExperienced being in charge of Cheque Clearing Section, E-giro Section, and Cash RoomProvided management and supervision of officers and clerical staffResponsible for.

Oversaw general branch operations, efficiently dealt with administrative matters, and saw to branch balancingEffectively managed and supervised service staff through the encouragement of open communication with the staff, efficient delegation of responsibility, consistent monitoring, and periodical briefing and trainingProvide resolutions to customer.

To support branch manager in the management of service staff ( administration & training ).To ensure smooth operation in the bank.To ensure service staff are able to meet the sales quota set by the branch manager.To handle customer service issues that arise as well as provide remedies to the issues via CRM system.To provide user & technical support on self.

Provision of prompt, effective, and professional services in response to customer queriesQuickly resolved disputes through consistent follow upConduct service recovery in response to grievancesPeriodically cross sell products and services

Primarily tasked with the implementation of compliance to the laws, regulations, and policies of the DepartmentProvision of operational support to The Commander for the implementation and administration of the department’s activitiesEffectively handle specific administrative functions such as planning of shift roster, annual leaves, and course datesProvide.

Bachelor Of Arts (B.A.), Economics & Statistics

Education record