Key Accomplishments:• Developing and leading an effective organizational business readiness plan and managing execution for operational change, process improvement, and adoption of a policy administration system cloud-based upgrade. • Partnering with business cross-functional teams, Agile team, and stakeholders to drive engagement and acceptance of the execution strategy, objectives and expected results for change adaptation with systems and processes.• Ensuring alignment with Product Manager, Agile team, business resources and training teams for a successful initiative delivery; coordinating and focusing on impact analysis, consulting on opportunities for process improvements to include in organizational readiness activities for business preparedness, and execution.• Collaborating on the development of business-focused communication strategy and documentation.• Proactively identifying and planning mitigation for risks and issues of any critical related or unrelated organizational technology and non-technology changes occurring simultaneously.

Key Accomplishments:• Known for creating and implementing change management strategy and plans for Information Technology (IT) cybersecurity projects.• Ensured alignment of IT execution with business strategies and engaged business leaders with the IT strategy.• Effectively consult with IT stakeholders and project managers to identify organizational impacts for diverse roles, identify best method to drive adoptions, benefits and readiness of the changes.• Contributed to the overall success of strategic communication planning for IT initiatives, including creating multiple communication solutions. • Consulted on IT communications for the most effective client-focused approach and messaging.

Key Accomplishments:▪ Known for effectively leading project teams and implementing significant process improvements – latest project, “Onboarding Experience Revitalization” for onboarding new hire associates and new hire executives—directly resulting in an increase in new hire satisfaction and retention rates.▪ Attentively led multiple high-performing and multi-functioning teams working in partnership with vendor teams to roll out an Anthem transformation program for capability building and training—supporting over 1,000 initiative leaders and supporting teams concurrently.▪ Molded strategic relationships with Birkman participants, consulting on their growth and development to generate career, life and interpersonal success using metric analytics from the Birkman Signature Suite to establish long-term team effectiveness and continued platform growth.▪ Successfully managed merger & acquisitions, directing cross-functional Human Resources and Development teams to implement the project plan, maintaining risk and issue logs and aligning the HR integration between the two companies—consistently upholding sterling confidentiality.

Key Accomplishments:▪ Supervised project teams responsible for implementing learning and development project strategy for the business partners by restructuring training support in service segmentation models, creating project communications, managing deliverables and tracking expected business results and budget savings.▪ Recognized for consistently exceeding organization expectations as a key driver for learning and development’s cost reduction and for providing new concepts to foster continuous improvement of business partner support processes.▪ Managed high performing, multi-functional project teams from initiation to execution for learning and development and complex program initiatives associated with system migrations and industry-wide health insurance compliance changes—synchronizing project plans, resources and schedules to track expected business results and budgets.

Key Accomplishments:▪ Known for developing and maintaining project plans for all functions including the identification and architecting of enterprise programs and initiatives for learning consultants, instructional designers, documentation analyst leads and trainers of multiple enterprise functions.▪ Conducted analysis of audiences, productivity gaps and project needs, creating loss mitigation and contingency plans and diligently maintaining the risks and issues logs.▪ Consulted and interfaced with business partners and offshore vendors to develop training strategies in alignment with business and project goals throughout the implementation of a project.▪ Onboarded and developed measurable performance expectations for learning solution effectiveness, coaching and providing constructive feedback to new and seasoned learning consultants and other learning and development resources.