Provide personal care and designated health related services designed to maintain the client's physical and emotional well-being. Assist clients with tasks of daily living. Provide personal and direct care to clients. Administer medications and PRN standing orders. Knowledge and compliance with state regulations.

Typed and printed pick tickets and orders for warehouse staff with extreme attention to detail and 0% error margin. Typed and printed the Bill of Lading for each load. Checked out drivers after they had acquired their full load, received the required signatures on the Bill of Lading, and then gave the driver the appropriate seal and paperwork for their load to be delivered. Set up container delivery and pick up for overseas orders. Organized and filed all documentation for easy reference for office staff. Answered phones and responded to all customer inquiries with professionalism.

Performed leadership duties as the manager on duty and point of contact for Goodwill. Resolved customer issues and complaints with professionalism. Hired, trained, and supervised cashiers. Prepared daily flow charts indicating daily work assignments and breaks for the cashiers and sales associates. Performed opening and closing procedures with attention to detail including reconciling registers and preparing nightly deposits and reports. Made change orders and bank deposits. Verified processed merchandise for quality and pricing before it went on the floor. Designed and creatively set displays.

Front End Supervisor duties included the following: resolved customer complaints; prioritized tasks and duties due to the constantly changing environment and need to act within multiple roles and duties while on staff; supervised several employees at any given time; provided training for approximately 100+ new employees per year; and reconciled cash drawers at closing. Customer Service duties included the following: ensured the quality of customer service met Kohl's high quality standards; solved customer issues and complaints with professionalism; troubleshot customers issues, such as billing questions, between corporate employees, team members, and customers; processed a high volume of customers returns and payments; and assisted customers with online purchases. Cash office duties included the following: reconciled cash over and shortages exceeding $5.00 for all registers; prepared deposits from daily sales; printed and delivered daily reports including deposit slips, cash over and shortages, and loss prevention reports; and reconciled the safe. Jewelry department duties included: sold fine and costume jewelry to customers with extensive knowledge and enthusiasm; replaced batteries and adjusted watches per customer desires; processed jewelry shipments; and designed and set jewelry displays.

Managed and maintained approximately 500 customer accounts. Established high quality and ongoing relationships with customers. Provided the highest quality and most dependable customer service . Continually went above and beyond customer expectations (Yearly Angie's List Super Service Award). Ensured customers were completely satisfied through effective communication. Scheduled appointments with customers to perform needed services in the most efficient manner according to customer desires and locations. Troubleshot equipment malfunctions on the phone with customers. Met job completion deadlines. Performed daily business duties such as payroll, quarterly payroll reports, billing for customers through the use of Quickbooks. Hired employees in accordance with demand.

Planned and maintained budgets using cost-effective strategies on all projects. Performed all accounting duties including: accounts payable, accounts receivable, payroll, payroll tax quarterly returns, sales tax audits, insurance audits and multiple Union audits. Determined profit and overhead expenses. Prepared all contracts for subcontractors including requirements for certificates of insurance and performance bonds. Completed all contracts with subcontractors and ensured state and federal regulations were met. Communicated efficiently with vendors and subcontractors to ensure project completion in an efficient and timely matter. Provided quality customer service. Managed all daily office duties including answering phones, data entry, and dealing directly with customers. Worked within Union guidelines to hire and terminate employees.

Reconciled cash registers and safe with accuracy. Prepared deposits from daily sales. Supervised and trained cashiers. Resolved customer complaints with professionalism. Received, processed, and placed shipments of merchandise. Continually exceeded company goals for time and accuracy in processing. Supervised and trained shipment crew. Planned and placed merchandise following Old Navy"s company blue prints in mens, womens, kids, baby, and accessory departments. Created aesthetic displays in all departments. Trained new employees. Assisted customers with various questions regarding product and service.