• Developed policies, procedures and made strategic operational decisions to promote the growth and development of the key departments. Improved key performance indicators (KPI/ OKR) by 30% in 60 days.• Built out robust CRM system to increase performance, efficiencies and internal communication to decrease Customer issue resolution time, increase cross departmental partnership and gather data on trending issues and perform root cause analysis.• Created a customer centric culture, meeting or exceeding all customer service requirements. Increased internal employee engagement by 20% in 45 days as measured by 360 survey.

Market Leader for the PEO West Market expansion in Tempe, AZ. Included recruiting, hiring and building teams to support 2 technology platforms for over 2,700 clients with revenue of over $300M in a Business to Business (B2B) environment.• Opened strategic new location (COE) and built world class customer service/operation center with a culture of excellence in 18 months winning FY2019 Market of the Year leading nation in Net Promoter Scores (+239% over plan), Client Retention and division KPIs.• Leader of Leaders in a matrixed environment hiring, training and developing 3 Payroll Managers and over 40 front-line Associates in 18 months. Coached to achieve operational excellence meeting business KPIs including NPS (+239%), transactional NPS (+14%), and Associate KPI metrics (+5%).• Created training and onboarding program for all new hires. Ran National Onboarding Pilot for new Associates resulting in +20% engagement scores and decreased Market turnover by 25%.

This is my own consulting firm with a mission to provide customized organizational and leadership development solutions to address clients’ unique organizational challenges by combining real-world analytic skill, methodology and planning with creativity, sensitivity and smarts to navigate and lead business transformation projects. Experience in start-up and early growth companies.Organizational Assessment and Design• Improved the effectiveness of organizations by identifying gaps in talent, evaluating performance and targeting misaligned expectations to improve individual and team performance. • Designed, planned and implemented business and behavioral changes to improve organizational performance.Executive Coaching and Leadership Development• Coached client executives, individually and in groups, to improve leadership capabilities and increase impact in the organization.• Developed and delivered learning strategies developing an organization's skills and capabilities.

Averaged $25Million annual sales including performing root cause analysis, implementing action plans and leading improvement initiatives. • Maintained industry low turnover rates by interviewing and hiring candidates exhibiting best-fit personality and experience to complement the organization to consistently achieve 90th percentile labor standard.• Consistently ranked in the 95-98th percentile for managerial profit. Nominated for Store of the Year three times in six years.• Designed and delivered leadership development programs to increase capabilities, develop leaders and retain key talent to meet business objectives. Achieved a 96% rate of promotion for high potential employees.