Karoly Debreczeni Email and Phone Number
Karoly Debreczeni work email
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Karoly Debreczeni personal email
As a Service Delivery Manager at IdomSoft Zrt., I am responsible for delivering high-quality IT services to selected governmental offices in Hungary. I have over 20 years of experience in the IT industry, with a strong background in customer support, project management, and product ownership. I hold ITIL certifications.In my current role, I coordinate and track development requests, handle hardware infrastructure and license requests, and manage application and database migration projects. I also act as the product owner for applications that are developed by partner companies and operated by IdomSoft. I ensure that the customer documentation, such as the service delivery plan and status reports, are up to date and accurate. I drive regular customer service status meetings and handle any customer or management escalations. My goal is to ensure customer satisfaction and service quality, while also optimizing the operational efficiency and cost-effectiveness of IdomSoft.
Idomsoft Zrt.
View- Website:
- idomsoft.hu
- Employees:
- 257
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Service Delivery ManagerIdomsoft Zrt. Mar 2023 - PresentBudapest, Hungary- Service Delivery Manager for selected governmental offices- Product Owner for applications which are developed by partner companies and operated by IdomSoft- Project Manager for application and DB migration projects- Responsible for the customer documentation (Service Delivery Plan, Status Reports, etc.)- Driving regular customer service status meetings
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It Service ManagerIdomsoft Zrt. Oct 2020 - Feb 2023Budapest, Hungary- Coordinated and tracked development requests towards operation- Handled hardware infrastructure, license and network requests- Coordinated the handover from development to operation- Participated in the infrastructure planning
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Customer AdvocateCloudera Mar 2019 - Mar 2020Budapest, Hungary- Organized and hosted On-boarding meetings with new customers from the EMEA and APAC region- Created and upon request presented Support Activity Reports for US, EMEA and APAC customers- Handled customer and management escalations worldwide and improved escalation handling processes- Managed administration requests like user access, asset and license requests- Launched a new Support Portal including delivering inputs, tests, bug reports and customer requests -
Proactive Support EngineerCloudera Oct 2015 - Feb 2019Budapest, Hungary- Key tasks included hosting of new customer on-boarding meetings with US, EMEA and APAC customers and creating Support Activity Reports for them- Enhanced customer satisfaction through coordinating between the customers and the internal teams - Ensured maintenance of customer support deliverables such as cluster information, license key, support access, asset information
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Service Delivery Manager For HeinekenIt Services Hungary Kft. Aug 2013 - Mar 2015Budapest, Hungary- Acted as Manager on Duty, drove daily operational meeting and bi-weekly Customer Operation Board meetings, managed SLAs and the Service Improvement Plan and reduced service risks- Promoted to act as Project Manager for Capacity Management on 600+ hosts -
Service Delivery Manager SpecialistIt Services Hungary Kft. May 2012 - Jul 2013Budapest, Hungary- Reported SLA to internal teams (daily, weekly and monthly reports) and created a Trend analysis
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Advanced Customer Support Services Sales RepresentativeOracle Jan 2011 - Mar 2012Budapest, Hungary- Sold towards allocated Advanced Customer Support Services for Oracle Software and Hardware bookings target within Hungary- Developed a strategy and sales plan to address the Hungarian territory- Monitored the implementation of Oracle’s ACS Strategy throughout the specified region- Developed, maintained and communicated a pipeline of future business that underwrites targets -
Care Program Manager And Project Manager For Vodafone HungaryNokia Siemens Networks Aug 2008 - Dec 2010Budapest, Hungary- Managed subcontractors / contractors / 3rd parties and acted as first escalation level for customers- Planed and established Care specific objectives for the customers, managed resources and tasks needed in Care and Project activities - Supervised revenues and costs, analyzed profitability, identified upselling opportunities- SLA and P&L responsibility, saved EUR 100K on internal cross charge - Participated in new tender activity and care contract re-negotiations ensuring that Care resourcing and margins are appropriately planned and executed -
Service Account Manager For Ge (General Electric) In EmeaSun Microsystems Nov 2006 - Feb 2008Budapest, Hungary- Represented Sun Service in EMEA (Hungary, France, UK) and organized Sun's field activities at GE- Reported upselling opportunities to Sales- Prepared customer documentation such as Account Support Plans, Support Case Report for GE- Managed SLAs -
Head Of Customer Account Management (Interim)Sun Microsystems Apr 2006 - Oct 2006Budapest, Hungary- Drove the Revenue Generation (upselling) process for Service Account Managers (SAMs)- Drove the Customer Delivery Management (CDM) process for SAMs to give consistent service to the customers- Represented Southern Eastern EMEA (SEE) in the EMEA (Europe Middle East Africa) Customer- Management Community (CMC)- Drove the Customer Complaint process in SEE- Drove the Field Change Order (FCO) process in SEE - Represented SEE in the EMEA FCO Strategic Team
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Service Account ManagerSun Microsystems Jul 2003 - Mar 2006Budapest, Hungary- Represented Sun Service at top customers in Hungary- Prepared customer documentation (Account Support Plans, Support Case Reports, etc.) for top accounts- Drove proactive activities for top customers - Developed Managed Services such as Patch Management Program (PMP)- Prepared training materials for the Proactive Services Training and managed SLAs- Shifted the hostility of a dissatisfied client into a trusted partnership
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Proactive Technical AnalystSun Microsystems Jul 2002 - Jun 2003Budapest, Hungary- Drove proactive services in Hungary, as well as providing remote help in this subject in the region (mostly Austria and Czech Republic) - Installed remote monitoring software (Sun NetConnect) at top customers in Hungary
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Support EngineerSun Microsystems Feb 2000 - Jun 2002Budapest, Hungary- Acted as Duty Engineer and level 2 back line and field support (Sun hardware and Solaris)- As Member of the Mission Critical Group handled top customers
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Unix System AdministratorDíjbeszedő Rt. Jan 1999 - Feb 2000Budapest, Hungary- Gathered experiences with Unix System Administrator through the cluster configuration of Digital Alpha 8400 Servers
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System AdministratorSpar Magyarország Jul 1995 - Dec 1998Budaors, Hungary- Gathered experiences with AIX System Administrator through the administration of IBM RISC 6000 servers and the network at the hypermarkets
Karoly Debreczeni Skills
Karoly Debreczeni Education Details
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It Engineer
Frequently Asked Questions about Karoly Debreczeni
What company does Karoly Debreczeni work for?
Karoly Debreczeni works for Idomsoft Zrt.
What is Karoly Debreczeni's role at the current company?
Karoly Debreczeni's current role is Service Delivery Manager @ IdomSoft Zrt. | ITIL Certified, Client Services Management Expert.
What is Karoly Debreczeni's email address?
Karoly Debreczeni's email address is ka****@****fam.com
What schools did Karoly Debreczeni attend?
Karoly Debreczeni attended Gábor Dénes Egyetem / Dennis Gabor University.
What are some of Karoly Debreczeni's interests?
Karoly Debreczeni has interest in Education.
What skills is Karoly Debreczeni known for?
Karoly Debreczeni has skills like Program Management, Project Management, Customer Relations, Support, Team Leadership, Teamwork, Team Coordination, Customer Service, Customer Focus, Service Delivery, Sla, Virtual Teams.
Who are Karoly Debreczeni's colleagues?
Karoly Debreczeni's colleagues are Balázs Vargyas, Edina Beliczai, Zsolt Maticsek, Péter Maknyik, Ilona Farago, Hujber Csaba, Éva Futó.
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Károly Debreczeni
Budapest
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