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Karoly Debreczeni is listed as Service Delivery Manager @ IdomSoft Zrt. | ITIL Certified, Client Services Management Expert at IdomSoft Zrt., a company with 257 employees, based in Budapest, Budapest, Hungary. AeroLeads shows a work email signal at debfam.com and a matched LinkedIn profile for Karoly Debreczeni.
Karoly Debreczeni previously worked as Service Delivery Manager at Idomsoft Zrt. and IT Service Manager at Idomsoft Zrt.. Karoly Debreczeni holds Bachelor’S Degree, It Engineer from Gábor Dénes Egyetem / Dennis Gabor University.
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As a Service Delivery Manager at IdomSoft Zrt., I am responsible for delivering high-quality IT services to selected governmental offices in Hungary. I have over 20 years of experience in the IT industry, with a strong background in customer support, project management, and product ownership. I hold ITIL certifications.In my current role, I coordinate and track development requests, handle hardware infrastructure and license requests, and manage application and database migration projects. I also act as the product owner for applications that are developed by partner companies and operated by IdomSoft. I ensure that the customer documentation, such as the service delivery plan and status reports, are up to date and accurate. I drive regular customer service status meetings and handle any customer or management escalations. My goal is to ensure customer satisfaction and service quality, while also optimizing the operational efficiency and cost-effectiveness of IdomSoft.
Listed skills include Program Management, Project Management, Customer Relations, Support, and 36 others.
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Budapest, Hungary
- Service Delivery Manager for selected governmental offices- Product Owner for applications which are developed by partner companies and operated by IdomSoft- Project Manager for application and DB migration projects- Responsible for the customer documentation (Service Delivery Plan, Status Reports, etc.)- Driving regular customer service status meetings
Budapest, Hungary
- Coordinated and tracked development requests towards operation- Handled hardware infrastructure, license and network requests- Coordinated the handover from development to operation- Participated in the infrastructure planning
Budapest, Hungary
- Organized and hosted On-boarding meetings with new customers from the EMEA and APAC region- Created and upon request presented Support Activity Reports for US, EMEA and APAC customers- Handled customer and management escalations worldwide and improved escalation handling processes- Managed administration requests like user access, asset and license.
Budapest, Hungary
- Key tasks included hosting of new customer on-boarding meetings with US, EMEA and APAC customers and creating Support Activity Reports for them- Enhanced customer satisfaction through coordinating between the customers and the internal teams - Ensured maintenance of customer support deliverables such as cluster information, license key, support access.
Budapest, Hungary
- Acted as Manager on Duty, drove daily operational meeting and bi-weekly Customer Operation Board meetings, managed SLAs and the Service Improvement Plan and reduced service risks- Promoted to act as Project Manager for Capacity Management on 600+ hosts
Budapest, Hungary
- Reported SLA to internal teams (daily, weekly and monthly reports) and created a Trend analysis
Budapest, Hungary
- Sold towards allocated Advanced Customer Support Services for Oracle Software and Hardware bookings target within Hungary- Developed a strategy and sales plan to address the Hungarian territory- Monitored the implementation of Oracle’s ACS Strategy throughout the specified region- Developed, maintained and communicated a pipeline of future business that.
Budapest, Hungary
- Managed subcontractors / contractors / 3rd parties and acted as first escalation level for customers- Planed and established Care specific objectives for the customers, managed resources and tasks needed in Care and Project activities - Supervised revenues and costs, analyzed profitability, identified upselling opportunities- SLA and P&L responsibility.
Budapest, Hungary
- Represented Sun Service in EMEA (Hungary, France, UK) and organized Sun's field activities at GE- Reported upselling opportunities to Sales- Prepared customer documentation such as Account Support Plans, Support Case Report for GE- Managed SLAs
Budapest, Hungary
- Drove the Revenue Generation (upselling) process for Service Account Managers (SAMs)- Drove the Customer Delivery Management (CDM) process for SAMs to give consistent service to the customers- Represented Southern Eastern EMEA (SEE) in the EMEA (Europe Middle East Africa) Customer- Management Community (CMC)- Drove the Customer Complaint process in SEE.
Budapest, Hungary
- Represented Sun Service at top customers in Hungary- Prepared customer documentation (Account Support Plans, Support Case Reports, etc.) for top accounts- Drove proactive activities for top customers - Developed Managed Services such as Patch Management Program (PMP)- Prepared training materials for the Proactive Services Training and managed SLAs.
Budapest, Hungary
- Drove proactive services in Hungary, as well as providing remote help in this subject in the region (mostly Austria and Czech Republic) - Installed remote monitoring software (Sun NetConnect) at top customers in Hungary
Budapest, Hungary
- Acted as Duty Engineer and level 2 back line and field support (Sun hardware and Solaris)- As Member of the Mission Critical Group handled top customers
Budapest, Hungary
- Gathered experiences with Unix System Administrator through the cluster configuration of Digital Alpha 8400 Servers
Budaors, Hungary
- Gathered experiences with AIX System Administrator through the administration of IBM RISC 6000 servers and the network at the hypermarkets
Other employees you can reach at idomsoft.hu. View company contacts for 257 employees →
German Sergeev
Colleague at Idomsoft Zrt.Kyiv, Kyiv City, Ukraine, Ukraine
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AI
Acél Idom
Colleague at Idomsoft Zrt.Budapest, Budapest, Hungary, Hungary
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Gabor Solti
Colleague at Idomsoft Zrt.Hungary, Hungary
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Ádám Komádi
Colleague at Idomsoft Zrt.Budapest, Budapest, Hungary, Hungary
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Lilla Lugosi
Colleague at Idomsoft Zrt.Budapest, Budapest, Hungary, Hungary
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Hujber Csaba
Colleague at Idomsoft Zrt.Hungary, Hungary
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Arpad Tomcsanyi
Colleague at Idomsoft Zrt.Hungary, Hungary
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Mark Nyiri
Colleague at Idomsoft Zrt.Hungary, Hungary
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Tóth Patrik
Colleague at Idomsoft Zrt.Budapest, Budapest, Hungary, Hungary
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Balázs Vargyas
Colleague at Idomsoft Zrt.Budapest, Budapest, Hungary, Hungary
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Quick answers generated from the profile data available on this page.
Karoly Debreczeni works for IdomSoft Zrt..
Karoly Debreczeni is listed as Service Delivery Manager @ IdomSoft Zrt. | ITIL Certified, Client Services Management Expert at IdomSoft Zrt..
AeroLeads has found 1 work email signal at @debfam.com for Karoly Debreczeni at IdomSoft Zrt..
Karoly Debreczeni is based in Budapest, Budapest, Hungary while working with IdomSoft Zrt..
Karoly Debreczeni has worked for Idomsoft Zrt., Cloudera, It Services Hungary Kft., Oracle, and Nokia Siemens Networks.
Karoly Debreczeni's colleagues at IdomSoft Zrt. include German Sergeev, Acél Idom, Gabor Solti, Ádám Komádi, and Lilla Lugosi.
You can use AeroLeads to view verified contact signals for Karoly Debreczeni at IdomSoft Zrt., including work email, phone, and LinkedIn data when available.
Karoly Debreczeni holds Bachelor’S Degree, It Engineer from Gábor Dénes Egyetem / Dennis Gabor University.
Karoly Debreczeni is listed with skills including Program Management, Project Management, Customer Relations, Support, Team Leadership, Teamwork, Team Coordination, and Customer Service.
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