Deborah Pacheco Email & Phone Number

Crowley, TX, US

Irving, Texas, United States

As the CED Customer Portal Account Manager Team Lead, I provided guidance and instruction to my team on projects and each team member's division portfolio. Delegated work, oversaw progress toward goals, and coached team members. As Team Lead, I mentored, trained, and encouraged my team members. Aided in the development of the Customer Portal Account.

Irving, Texas, United States

I implemented and maintained customer-facing technologies, including storefronts, Customer Portal websites, and various mobile applications. Upon implementing the Customer Portals, supported and assisted divisions across the United States in fully adopting, supporting, and expanding their customer-facing technology and digital footprint. My goal was to.

Lewisville, Texas

As a business analyst, I was responsible for understanding the business in multiple functional areas and across business units. Knew and executed best practices for business analysis processes and functions (from an industry and strategic standpoint), including requirements elicitation methods. Stayed abreast of emerging trends and made sure these were.

Fort Worth, Texas

As a Performance Improvement Specialist, I provided consultation, facilitation, and direction for all performance improvement programs within the JPS Health Network. The position was also responsible for supporting the JPS process management and improvement teams by coaching and facilitating team leaders in applying performance improvement tools and.

Sacramento, CA

Organized full-cycle implementation of software for 7 Sutter Health Acute Care facilities. This included, but was not limited to, requirement gathering, process mapping, training and customer support. Performed analytical tasks on client specific data and legacy systems. Conducted detailed analyses ensuring adequate knowledge transfer from client legacy.

Conducted full-cycle implementations for Dell’s Healthcare division. This included, but was not limited to, new software rollouts, upgrades to software, new modules and follow up customer support in the areas of Credentialing, Quality Assurance, Risk Management and Physician Portals. Developed, scheduled and conducted webinar training sessions on all.

Plano, TX

Conducted full-cycle implementation of credentialing software for an enterprise adoption to over 50 acute-care hospitals. Included, but not limited to; Data mapping, report creation, stake holder meetings and after implementation additional customer support. Performed analytical tasks on client specific data and legacy systems ensuring adequate knowledge.

Responsible for obtaining, creating, and reviewing requirement documents with business users and technical peers. Knowledge of methodology documentation including; System Development Lifecycles (SDLC) and SDLC Documentation, Statements of Work, System Requirement and Specifications, Feasibility studies, Testing (UAT and Integration) Plans, Test Scripts..