Deborah Son Email & Phone Number

San Ramon, CA, US

San Ramon, CA, US

Pleasanton, California, United States

• Manage a team of 17 Regional Contract Administrators (direct reports) across 4Branches
• Ensure completeness and accuracy of Contract Billing by month end by monitoringteam KPIs and enable them to meet our goals
• Coach and mentor to all levels of Contract Administrators while identifyingcontract enhancement opportunities
• Maintaining overall contract and object data management for customer andservice billing accuracy

Google Sunnyvale

• Designed and implemented organization-wide training programs to enhance employees' skills, knowledge and professional development increasing retention rates by 10%
• Conducted time study on department workforce to develop even workload distribution with lean practices in mind
• Facilitated interactive training sessions for teams and individuals with specific skills gaps to build expertise and confidence in their focus area to increase value for their customers
• Regularly conducted workshops, performance evaluations, on-the-job training, meetings and conferences to ensure employee competency
• Orchestrated educational training and developmental education, improving overall professionalism and communication between staff and with the customers

Google Sunnyvale

• Managed a team of 35+ employees to support logistical needs of Google’s technical infrastructure beyond transactional performance, including content expertise and project management
• Produced on-time delivery of critical materials by partnering with compliance, finance and transportation teams to develop SLAs between each department
• Surpassed SLAs by optimizing order management operations after identifying bottlenecks and eliminating unnecessary process
• Created centralized reporting for key Business Units using data analytics and presented strategic initiatives to add value to our partnership with Google
• Effectively communicated with stakeholders at all levels building rapport and lasting customer relationships resulting in additional business and ownership of key processes

Google Sunnyvale

• Led a team of 9 people responsible for 6 high visibility business units by accurately executing complex order management processes
• Championed process improvement by working closely with customers and team members to identify opportunities for efficiency
• Owned the developmental growth of employees focusing on skills and knowledge in our business
• Recruitment of employees from start to finish and created the job descriptions for all open positions in our department

Google Mountain View

• Consistently and accurately processed 500+ shipping requests daily for Google's technical infrastructure
• Chaired standing meetings with Customers to review on-time performance and process improvement opportunities
• Primary trainer for new hires and led cross training between multiple teams due to my expertise in process management
• Created written documentation for procedures (SOPs) due to my strong written communication skills and attention to detail

Santa Clara, California, United States

• Directed the daily operations of the Credit Union responsible for passing all financial Audits with 100% success rate
• Managed a team of 8 employees and oversaw the hiring, training and employee performance development
• Build trusting relationships with prospective and existing customers to gain business/accounts with our financial organization
• Originated and closed loans based on my expertise in commercial lending processes and lending regulations

Santa Clara, California, United States

• Educated customers on personal and business money management while providing solutions for their Financial Needs
• Managed Customer relationships through offering financial services/solutions
• Drove business through prospecting, cross selling and facilitating onsite financial workshops