Debsree Malakar Email & Phone Number

Toronto, Ontario, Canada

Dhaka, Bangladesh

• Manage remote customer relationships for electrical solutions. • Understand client needs.• provide product information and Offer remote technical assistance to customers regarding Transformer, Generator, Elevator, Busbar Trucking system, Electrical Distribution Board• Ensure customer expectations are met.• Guide customers on system functionalities.• troubleshoot issues, and coordinate with field service teams when necessary.

Auckland, New Zealand

• Lead and manage the customer service team, providing guidance, coaching, and support to ensure a positive and collaborative work environment.• Oversee day-to-day operations of the customer service department, ensuring smooth and efficient processes to meet or exceed customer expectations.• Conduct regular training sessions for customer service staff, enhancing product knowledge and service skills, and implementing ongoing training programs.• Monitor and evaluate team performance against established key performance indicators (KPIs), recognizing and rewarding outstanding performance and addressing areas for improvement.• Implement quality assurance measures to ensure consistency and accuracy in customer interactions, conducting regular audits to maintain service quality.• Analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience, and implement strategies based on feedback to drive continuous improvement.

Dhaka, Bangladesh

• Design sub-station and Busbar trunking system with the use of AutoCAD 2D and 3D • Prepared and updated quotations, reviewed exhaust system design, performed equipment sizing and load calculations• Coordinate and collaborate with engineers, clients, agencies, and contractors throughout the project and provide project consultation• Prepare project reports, Bill of Quantity (BOQ) as per design, presentations and attend the technical meeting to compare project progress with the project scope• Perform project management activities such as scheduling, coordination, communication and providing information for client review, obtaining feedback, and incorporating changes as necessary• Supervise and Co-ordinate installation team as per project requirement

Dhaka, Bangladesh

• Coordinated the installation, commissioning, and maintenance of facility machinery such as generators, air conditioners, etc. at customer’s facilities• Prepared Bill of quantity(BOQ) and updated quotations, reviewed design, performed equipment sizing and load calculations• Performed site survey for various projects to facilitate the installation and commissioning process of the equipment• Provided periodical reports reflecting project schedule, unscheduled events, and technical issues

Graduate Diploma, Project Management, 3.58

Bachelor Of Applied Science - Basc, Electrical And Electronics Engineering