Served as subject matter expert to support nationwide project management initiatives with responsibilities to interpret regulatory guidelines and analyze university business processes, policies, and procedures. Provided collaborative consultation services to university stakeholders to troubleshoot and resolve complex student and colleague concerns. Key Accomplishments:Facilitated the successful build and implementation of the case management software system utilized nationwide by… Show more Served as subject matter expert to support nationwide project management initiatives with responsibilities to interpret regulatory guidelines and analyze university business processes, policies, and procedures. Provided collaborative consultation services to university stakeholders to troubleshoot and resolve complex student and colleague concerns. Key Accomplishments:Facilitated the successful build and implementation of the case management software system utilized nationwide by cross-functional university operations and academic leaders. Impacts include increased productivity and satisfaction of colleagues as well as enablement of data collection for continuous analysis and insight reporting.Led collaborative information sessions to collect data and analyze day-to-day functional business needs and requirements.Developed and communicated system workflow solution options to leaders and legal counsel. Organized and conducted User Acceptance Testing (UAT) in collaboration with IT professionals and business users.Created and conducted system training presentations, procedure guides and step-by-step videos for nationwide audience of stakeholders and system users.University Growth & Purpose Change Maker Award recognition recipient – 2024.Developed an enhanced student-evaluation procedure based on feedback received from cross-departmental colleagues regarding identified gaps in processes.Appointed as project lead for procedure implementation. Show less

Organized, created and implemented operational procedures for academic and financial aid advising processes. Impacts included continuity of advisor knowledge to maintain compliance with industry standards and regulatory requirements as well as increased student satisfaction.Conducted remote-based training sessions for a nationwide audience of university advising professionals.

Managed team of Student Services team members including registrar staff, student finance and academic advising staff, career advising staff and administrative support staff. Hired, supervised and evaluated Student Services staff. Led and administered all aspects of financial, academic and career advising including program development, implementation and evaluation of services offered. Accountable for the execution and integrity of professional judgments, veteran services, state grants, and… Show more Managed team of Student Services team members including registrar staff, student finance and academic advising staff, career advising staff and administrative support staff. Hired, supervised and evaluated Student Services staff. Led and administered all aspects of financial, academic and career advising including program development, implementation and evaluation of services offered. Accountable for the execution and integrity of professional judgments, veteran services, state grants, and Federal Work Study responsibilities according to federal, state, accreditation and institutional regulations. Provided leadership and developed appropriate recommendations for the collection, recording, maintaining and reporting of student records within FERPA guidelines. Communicated outcomes and metrics to the Campus President. Collaborated with administrators, national directors, faculty, IT, and department leaders to facilitate and improve services to students and alumni. Show less

Coordinated and supervised the work of a diverse and dedicated group of Red Cross volunteers. Conducted educational and informational presentations at Central Ohio businesses, high schools and community groups. Consistently achieved monthly collection goals. Acted as a liaison between staff and educational department to ensure proper training and documentation required by federal, state, and local agencies. Earned customer service award for effectively assessing and meeting the needs of… Show more Coordinated and supervised the work of a diverse and dedicated group of Red Cross volunteers. Conducted educational and informational presentations at Central Ohio businesses, high schools and community groups. Consistently achieved monthly collection goals. Acted as a liaison between staff and educational department to ensure proper training and documentation required by federal, state, and local agencies. Earned customer service award for effectively assessing and meeting the needs of clients. Developed and led orientation classes for new hires.. Show less