Deborah Waters Email & Phone Number

Milton Keynes, Gb

Supporting the Intelligent Infrastructure programme.Network Rail is at the heart of revitalising Britain’s railway. From the rejuvenation of King’s Cross station and the upgrade and expansion of Thameslink, to Europe’s largest civil engineering project – Crossrail - we are involved in some of the most ambitious and diverse ventures the UK has ever seen. This will help deliver the better railway that is vital for the economic prosperity of this country, transforming how people travel and make a massive difference to passengers and freight users right across Britain.Intelligent Infrastructure is Network Rail’s digital asset performance management programme, using technology to turn data into intelligent information so the frontline and supporting teams can work smarter and more safely to deliver improved services for passengers and freight customers.Previously I worked on the ORBIS transformation programme.A key programme in the Digital Railway Directorate - Offering Rail Better Information Services. This £400m transformation programme has delivered new capabilities to the workforce designed to exploit improved asset information data about our rail infrastructure, enabling us to move to a predictive maintenance regime based on the usage and condition of our assets. We work closely and collaborate with our customers – they are at the heart of the transformation journey. We work with them to ensure they are ready to use new and innovative capabilities, including mobile devices, decision support tools, and applications that enable access to quality asset information. ORBIS is enabling us to make quicker, more cost-effective decisions to better manage our asset risk and operate a safer, more reliable railway.

Milton Keynes, United Kingdom

I was developing and managing the communications activities required around a major transformation project. Promoting positive information, engaging staff and other stakeholders across the University.

Milton Keynes, United Kingdom

Leading business transformation and customer support within the area of Business Administration and Support for Milton Keynes Council. Focused on the delivery of excellent services to the citizens of Milton Keynes. Typical services include: Secretarial, administration and PA services; Typing/Transcription services; Document management services.Full responsibility for management, selection and recruitment of staff.Management of people development, encourage training, maintain high employee morale.Work flow analysis and revision of processes to improve efficiency, quality and standards.Managing change, with regard to TUPE of staff, physical moves and merging of teams, operating in a pressured and political environment.Management and responsibility for account growth projects, including the monthly invoicing process using SAP.Development of relationships with business partners and client officers.Support Service Delivery Manager with income analysis for monthly budgeting and forecasts.Responsible for monthly monitoring of all KPI data using in house PI monitor software, alert to any likely failures occurring mid month and establish mitigating circumstances, collation and updating of monthly KPI report sheets.Development of and adherence to policies and procedures.Compliance with all Security, Safety, Health & Environmental Policies.Procurement, project management and implementation of Winscribe digital dictation work flow system with ongoing system manager support.Milton Keynes Service Partnership LLP wholly owned by Milton Keynes Council who brought support services contract with Mouchel back in-house

Milton Keynes, United Kingdom

Mouchel is a consulting and business services group that provides many of the design, managerial and engineering services that support modern societyMouchel provides management, commercial and engineering expertise to clients in the public sector and regulated industries.We provide performance improvement and real service delivery to the UK public and private sectors.

Milton Keynes, United Kingdom

Development of sponsorship for the Orchestra, from corporate organisations and private individuals.Milton Keynes City Orchestra provides live classical music for Milton Keynes and the surrounding area. In the last 30 years, it has built a national and international reputation through performances of outstanding quality.More information can be found on www.mkco.org

New Business DevelopmentBusiness transformationCustomer SupportHBS acquired by Mouchel in 2007

New business developmentProject ManagementOngoing customer support and management

Resellers of Samsung and Inter-Tel PBXs, Microsoft Partner.