Working with high school Life Skills students (9th through 12th grades).• Create differentiated daily lesson plans based on the Science and Health/Pace curriculums• Maintains a conducive classroom environment• Engage the students in the learning process with the curriculum and supplemental activities.• Establish and maintain positive communication with students and their families.• Construct transition and individual educational programs (IEPs) for students inconjunction with their families.

Support all teaching staff by working with students ranging from PPCD to eighth grade.• Carry out the daily lesson plans per the absent teacher, ranging from Life Skills to GT classes• Maintains a conducive classroom environment• Engage the students in the learning process• Perform the duties normally followed by the absent teacher, IE: lunchroom duty, arrival and dismissal duties• Take attendance in accordance to the school procedures

In class support teaching assistant worked with children ranging from Pre-K to fifth grade.• Assisted teaching staff with special education students. • Collected data via IEPs• Set up work areas and prepared educational materials• Assisted students with speech development and cognitive skills• Assisted students with self-directed activities and motor skills• Facilitated a fourth grade small group for writing and spelling tutoring.• Member of the Social Committee.

Oversaw approximately 16 hand-held accounts within the Midwest region. Processed pricing quotes and new order requests for clients via email and phone. Checked order status and product availability, completed special order non-stock item pricing and availability requests, and return authorizations and replacement orders per customer requests. Selected by the department manager to solely handle one of the organization’s high profile clients. Processed return authorizations for customer cancellations and client entry errors. Logged daily activity of client requests through Excel and interaction of the specialized group and other coworker’s clients within the dedicated team.

Processed pricing quotes and new order requests for customers via phone. Checked order status and product availability, completed special order non-stock item pricing and availability requests, and return authorizations and replacement orders per customer requests.

Processed new and repair requests for ceramic tile flooring and granite installations. Primarily, dealing with the builder's requests, via phone and fax, for ordering standard and custom items. This also included creating work orders for new installations and repairs along with instructions for the field supervisors and the installation crew.

Handled inbound calls to assist members with their pharmacy plan questions, claim status, prior authorization requirements, and order status and refill requests for home delivery of medications.Participated on a special focus team to input member complaints into Excel for front line supervisor presentation. Completed outbound calls to members for notification of plan termination. Also was selected for specialized training to reprocess member information and prescription history from previous coverage plans to new coverage plans.

Handled inbound calls to assist cardholders with merchant billing issues ranging from unrecognized charges to service issues, and processed payment investigations related to misapplied payment and encoding errors.

Handled inbound calls to assist cardholders with balance inquiries, account activation assistance, application status questions, and other general account issues.