As a Customer Success Manager, I have over 10 years of experience in optimizing customer engagement and retention, nurturing lasting relationships, and delivering impactful training initiatives. I have a passion for empowering people and organizations to achieve their full potential and goals.In my most recent role, I spearheaded the creation and implementation of comprehensive onboarding training materials for all new employees at ERTC, a leading e-commerce platform that connects buyers and sellers across the globe. I also led the Sales Development team, driving consistent overachievement of daily, weekly, and growth quotas and KPIs, and contributing to the company's revenue and profitability. I collaborated with internal management, providing insights for improvements and actively participating in organizational growth initiatives. I also shared my expertise at public speaking events, influencing best practices and fostering industry relationships. I am a training and development expert, with a proven track record of designing and executing effective programs that enhance skills and knowledge.