Gabriel De Castro Email and Phone Number

Software Expertise(monday.com / Slack / Google Workspace)-Serve as an expert in various project and process management software solutions, staying up-to-date with the latest industry trends and best practices.-I evaluate, recommend, and implement software solutions that align with clients' unique business needs and objectives.Consultation and Analysis:-Collaborate with clients to identify pain points, inefficiencies, and opportunities for improvement in their project and process management.-I conduct in-depth assessments and analyses of current workflows and systems to pinpoint areas for enhancement.Solution Design:-Develop customized software strategies and solutions that address clients' specific challenges and goals.-design workflows, implement software integrations, and configure software settings to optimize project and process management, using BPMN(Business Process Model and Notation).Training and Adoption:-I provide comprehensive training and support to clients and their teams to ensure successful software adoption.I create documentation and training materials to facilitate the learning process.Project Management:-I act as a project manager for software implementation projects, ensuring that timelines, budgets, and deliverables are met using project management methodology such as Agile, Kanban, etc.-I oversee the execution of software implementation plans, troubleshoot issues, and maintain clear communication with clients.Continuous Improvement:-Continuously monitor software performance and gather feedback from clients to identify areas for improvement and refinement.-I stay informed about software updates and new features to suggest upgrades and enhancements as needed.

International platform of the Santander Group:Ensure that business objectives are understood.-Act as a mediator for relevant information from different business areas.-Understand strategic themes and communicate priorities to your teams.-Maintain governance over the solution analysis flow that guides product direction.-Facilitate discovery sessions with business owners, UX, tribe leaders, POs, tech leads, and other stakeholders.-Create and maintain policies for evaluating and managing risks in product decisions.-Use prioritization techniques to assess new ideas against those already in progress.-Participate in platform increment planning, contributing to the value assignment for deliveries.-Assist in breaking down silos between development, operations, and business to foster a culture of shared responsibilities.-Support and facilitate the work of PMs and UXs.-Ensure the organization of ideas and options to be delivered to the downstream backlog.-Maintain commitment to platform objectives.-Implementation of Agile methods.-Direct contact with international Spanish-speaking clients.

API Log Analysis:-Expertly analyze API logs to identify and resolve customer issues, ensuring a smooth digital interaction.Database Query (SQL):-Execute SQL database queries to retrieve and manipulate data, enabling timely and accurate responses to customer inquiries.Payment Flow Assurance:-Ensure the seamless flow of customer payments in the digital environment, actively monitoring and troubleshooting any hiccups.-Developed specialized knowledge about payment markets, staying up-to-date with industry trends to provide informed support to our customers.SMB (Small and Medium Business) Support:-Extend support to small and medium-sized businesses, offering tailored assistance that meets their unique needs.Multichannel Customer Service:-Provide customer support through various channels, including chat, email, and phone, to accommodate different communication preferences.Proficiency in Tools:-Leverage a range of tools and platforms, including Confluence, Database systems, Datadog, Salesforce, Zendesk, and more, to deliver efficient and effective customer service.

The main mission of the Wadhwani Foundation is to accelerate the development of emergingeconomies and promote the creation of high-value jobs. Through investments aimed at fosteringentrepreneurship, innovation, and the development of critical professional skills, WF aims to empowerindividuals and change lives.The Foundation currently operates in 25 countries across Asia, Africa, and Latin America.I was responsible for content curation and localization, suggesting modifications, structuring the training program for NextGen entrepreneurs in Portuguese, and also participated in meetings for the Spanish and English versions of the same program. My focus was primarily on projects with impact, sustainability, and market viability.

In the position of Project Assistant for Shell's entrepreneurship program, developed by one of thetop NGOs in Brazil, I had the opportunity to immerse myself in a corporate environment within thesocial responsibility department of one of the most renowned multinational corporations. In this role, Iperformed the following tasks:-Public assistance in person, via email, phone, social media, and WhatsApp.-Planning and execution of small and large-scale events.-Project management in the field of entrepreneurship, utilizing tools such as Excel, Trello, GoogleCalendar, among others.-Meeting room scheduling, spreadsheet creation, and various administrative tasks.-Creation of articles for the website and social media, translation of texts into English, and production ofinstitutional texts about the program.-Participation in team meetings for strategy development and goal setting, among other responsibilities

Trabalho temporário para recepção de hospitalidade da família Real do Qatar nos jogos da Copa América 2019. Atendimento a clientes de luxo em ambiente internacional e multicultural. Funções:-Atendimento telefônico e presencial em 4 idiomas.-Recepção.-Assessoramento da família real com variadas demandas.-Guiamento e acompanhamento em locais de interesse na cidade do Rio de Janeiro.-Controle de qualidade de instalações e lugares visitados.-Concierge.-Rotinas de hospitalidade em geral.

Desempenhando o papel de Assistente Comercial em uma reconhecida Operadora de Turismo Internacional, focado em clientes europeus e com setor voltado para o mercado de luxo, tive as seguintes funções:-Prospecção de negócios com clientes estrangeiros.-Atendimento telefônico e via e-mail em inglês, francês, espanhol, e português.-Confecção de pacotes turísticos, materiais de marketing físico e online para e empresa.-Assistente da CEO da empresa com sua agenda e variadas demandas.-Rotinas administrativas em geral, Relacionamento com o cliente, (Customer Service and Customer Relation management.)-Tradução de textos e e-mails em 4 idiomas e produção de materiais para redes sociais em inglês e francês.

Trabalho de vendas numa das maiores marcas cariocas de roupas e acessórios. Funções:-Venda e pós venda.-Telemarketing ativo.-Organização da loja.

Projeto de extensão vinculado a Rede Latino-Americana de Inovação Social financiado pelas Nações Unidas, sob responsabilidade da Unidade de Suporte a Inovação Social (USIS).-Desenvolvimento de estratégia de negócios e marketing utilizando ferramentas como Canvas, Criação de personas, mídias sociais, entre outros, para maximização de impactos e resultados,

Agência Heidelberg foi uma proeminente agência de imóveis por temporada e chegou a possuir um dos maiores portfólios de imóveis da zona sul do Rio de Janeiro, atendendo clientes nacionais e estrangeiros. Principais funções:-Recepcionista em 4 idiomas.-Suporte ao time operacional-Rotinas administrativas;-Atendimento ao cliente via e-mail, telefone, whatsapp.-Agente de hospitalidade.

Tive a oportunidade de ser selecionado entre milhares de jovens para ter a experiência única de trabalhar no maior evento do mundo: Jogos Olímpicos Rio 2016. Fiz parte do time de hospitalidade de uma das maiores empresas de tecnologia do mundo, vivendo em um ambiente multicultural e lidando com pessoas de todas as partes do mundo.