Declan Casey Email & Phone Number

Rockland, Massachusetts, United States

-Monitored guest satisfaction by checking in with guests throughout their dining experience while being the liaison between the customer and the kitchen.-Provided excellent customer service while taking orders and delivering food and beverages by ensuring that customers’ needs were met.

Worcester, Massachusetts, United States

-Manage administrative duties including social programming, maintenance requests, incident reports, and roommate mediation to maintain students' safety and increase residents' campus satisfaction.-Counsel and advise approximately 50 Juniors and Seniors, and help foster a safe and welcoming environment.-Foster a cohesive living environment by organizing social and educational events that promote resident engagement.

Worcester, Massachusetts, United States

-Facilitate tours of the campus to prospective students and families by greeting them, and providing directions, general information, and assistance.-Schedule campus visits and interviews for prospective students and contact various departments on campus to schedule appointments with staff and facility members.

Worcestor, Ma

- Organizing event planning and execution for alumni and student engagements, collaborating closely with the Alumni Office to increase participation and strengthen community ties. -Managing diverse marketing initiatives aimed at promoting alumni events and highlighting student achievements, to successfully increase event attendance and improve alumni-donor relations. -Developing and implementing strategies for donor outreach and engagement, including personalized calls and crafting compelling student profiles, which increased donor contributions.

Plymouth, Massachusetts, United States

-Participated in a wide range of industry-specific training programs, including Teller Certification, Customer Information Center, Establishing Customer Relations (ECR), and Salesforce, to enhance professional development.-Co-lead Salesforce training sessions for branch managers and platform employees, enhancing their proficiency and boosting operational efficiency. For those unfamiliar, Salesforce is a cloud-based customer relationship management platform that empowers businesses to manage and analyze customer interactions, streamline sales processes, and optimize operations through customizable applications and automation tools.-Organized class materials and assisted in the instruction of various banking courses, ensuring smooth delivery and effective learning for participants. -Leveraged Microsoft Excel, Teams, and Outlook to manage and execute projects within the Retail Learning and Development team.-Collaborated with various departments, shadowing and working with team members across the organization to gain a comprehensive understanding of bank operations.-Provided proactive assistance to supervisors and remained ready to contribute to projects and tasks as they arose.

Braintree, Massachusetts, United States

-Answered high-volume, multi-line telephone calls, and directed callers to appropriate company personnel. -Responded effectively to residents’ emergencies, coordinating with emergency services to manage situations swiftly and safely.-Managed the front desk to assist residents and families who entered the building, providing excellent customer service to increase guest satisfaction.

Braintree, Massachusetts, United States

-Maintained kitchen cleanliness and sanitation by following procedures and scheduled cleaning of surfaces.-Motivated a team of 7 staff members to perform at peak efficiency and quality through encouragement and assistance.-Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction and received Employee of the Month.

Weymouth, Massachusetts, United States

-Monitored guest satisfaction by checking in with guests throughout their dining experience while being the liaison between the customer and the kitchen.-Provided excellent customer service while taking orders and delivering food and beverages by ensuring that customers’ needs were met.

Braintree, Massachusetts, United States

-Coordinated activities and supervised about twenty 5-7-year-old campers per session.-Collaborated with a team of six peers to implement safe and exciting individual and group activities during the six-week program, and ensured camp policies were enforced.

Bachelor Of Arts - Ba, Organizational Communication, General, First Year

Education record