Declan Hughes Email and Phone Number

Key Responsibilities: ●Accountable as an IT Manager to oversee the integrity and performance of critical infrastructure for the business including Active Directory, Firewalls, Networking LAN / WAN and Kerridge ERP system. ●Sought upon as a subject expert; providing insight and advice where needed and troubleshooting any faults reported by stakeholders and end-users. ●Leading internal and external staff to execute implementation and upgrade schedules. Facilitating testing where required and distributing updates to all relevant parties. ●Ensuring all software and associated backup routines are completed. Identifying any issues proactively to mitigate business disruption or data loss. ●Designing and implementing a framework of processes and policies to encourage productivity, timely fault diagnosis and service level adherence. ●Working closely with various stakeholders to comprehend support requirements and providing subsequent advice and expertise on risk management, business continuity and change management.●Key contact for incidents deemed critical through to resolution, in and out of hours. Overseeing the implementation of requisite support to mitigate downtime.

Started off as a computer engineer, looking after day to day running of the business, sorting out Level 1 issues such as email problems. Done some level 1 networking as well where i learnt about Firewalls, Routing and Switches Also learnt Python as well