Declan Kane Email & Phone Number

Dublin, County Dublin, Ireland

- Oversaw the upgrade of defunct machines company-wide.- Led the project to establish a procedure for secure destruction of retired hardware.- Worked closely with finance on a new asset register and preparation for annual audits.- Rolled out a widespread cybersecurity awareness campaign, which included building phishing simulations from scratch and tracking results.- Worked to maintain an MDM enrollment, fine tuning security settings based on the needs and potential vulnerability of company owned devices.- Worked closely with AV teams within the company to manage all of our digital signage (including timed third party content), company NAS drives and distribution of these to different stages within our events.

Dublin, County Dublin, Ireland

Within this role I took greater ownership of the ICT deliverables of the entire company. I worked with every team to understand requests and requirements before working on a plan to get these on a roadmap with clear implementation timelines.Some of the key responsibilities and achievements of this role are:- Migrated the entire company over to a new password manager following the breach at the old provider.- Implemented an MDM for work-assigned devices to enhance security.- Built out scenarios and testing for cybersecurity threats such as email phishing.- Delivered a brand new event in Rio de Janeiro, reaching out to new sources for IT-related equipment, communicating mainly in Portuguese.-Delivered a brand new office in Lisbon whilst based in Dublin.

Dublin, County Dublin, Ireland

- Provided IT Support for over 250 employees, based globally from Dublin HQ.- Managed a service desk, with key deliverables focused on SLAs and resolution times.- Constructed a bespoke workflow for issue types and review this frequently.- Provided IT Hardware Support and logistics for a number of events with attendances of 70,000+- Constructed real-time reports and dashboards for employee compliance with company rules.- Managed a legal discovery from an IT perspective for a high-profile case.- Delivered real-time updates for high-level stakeholders in the company, including the CEO.- Managed AV infrastructure within HQ.- Delivered smaller events, managing ICT, AV, and stage management for these. Also included prepping speakers and coordinating timeslots for speakers to be on stage. - Managed hybrid events where attendees were both in-person and attending virtually. Ensured the security of a high-profile event focused on supporting Ukraine shortly after the outbreak of war.

Dublin City, County Dublin, Ireland

- Worked in a Level 2 Software Support role, covering both L1 and L2 aspects ofsupport across mainly in-house applications.- Communicated effectively with end users to establish issues, requirements and whata resolution looked like.- Worked directly with traders to identify and resolve issues in short spaces of time sothat Profit and Loss weren’t affected, communicated current resolution status to allplayers, including heads of trading and the CTO.- Investigated issues raised by Compliance teams and resolved before deadlines set bynational and international regulators, avoiding fines for breaches caused by issues.- Created new processes for file downloads at the request of internal teams andexternal vendors, processes to load these to the DBs and issue identification andmanagement prior to files becoming business critical.- Deployed and smoke-tested releases across a suite of applications. Communicatedchanges to end users and triaged any issues caused.

Newry

Worked in a variety of different support tiers throughout my time at First Derivatives.- Consulted to a Dublin based investment bank in a Level 2 Software Support role,focusing on providing live Production Support for the third-party financialtechnology, Summit FT.- Created SQL and Shell scripts for both personal and business use.- Worked with users to resolve issues which encompassed day-to-day operations in aninvestment bank.- Training new users on Summit FT, from tutorials on basic functionality to in-depthtraining on providing application support.- SLA Prioritisation and Management. Included assigning open incidents and servicerequests to various team members based on their skillsets.- Training new graduates in basic concepts of finance. Worked closely with HR onrestructuring this training course.

Newry, Northern Ireland, United Kingdom

Various retail duties including opening/closing, cash handling, managing customercomplaints and providing resolutions.

The Works.Within my role as a sales assistant I was responsible for a variety of roles within the day to day running of the shop. These duties included:Serving customers, operating the till system, stocking shelves and tables, many of which needed to be re-merchandised with the arrival of new stock, challenging my problem solving abilities. I was also responsible for working as a part of a team and maintaining a dynamic which ensured that customer waiting times at the till were kept to an absolute minimum. When needed I was called in to assist with the opening and closing of the store. Eventually, I was trusted with a set of keys and the responsibility to open and close the store, including banking the days takings by myself. I was also responsible for meeting targets, set both at a personal level and for the shop itself. I was involved with training new members of staff, processing deliveries and returns as well as prepping the store as the company saw fit. As a team we regularly exceeded targets, sometimes by 50% or more, as a response the company authorised new staff two months after the store had opened. On a personal level, I exceeded my targets for loyalty cards and till tellers, helping our store become the highest earning shopping centre branch of The Works in the United Kingdom.

As a sales assistant at SPAR my duties were extremely varied due to the shop having a relatively low catchment area for customers. I was responsible for:Serving customers to a high standard, the standard of the customer service within our store was so high that following an exceptional customer review and a glowing mystery shopper review, the Mullaghbawn store was highlighted for the customer service received at the SPAR annual conference in Lisbon, 2015. I was tasked weekly with opening and closing the store, balancing tills and cash handling, stocking shelves and maintaining a high standard of presentation within the store at all times. I was also trusted with intake of delivery to the store and maintaining the car park, ensuring that it remained litter free, where time allowed.I was also involved with setting up and serving in a charity event sponsored by the shop, donating my wages for the day, in aid of the Down Syndrome Ireland. In total, the event raised over £2500.

Bachelor Of Science - Bs, Physical Sciences, 2:1

Activities and Societies: Member of QUB Dodgeball Society

Bsc, Geography

Activities and Societies: Dodgeball Team Geography Society Sober Society QUPlayers/Drama SocietyModules included: GIS and Landscapes.