Business Support

• Power BI report and dashboard suite development collating data from databases, spreadsheets and web resources for both third-party and senior management. • Managed client customer records database to ensure data integrity.• Client website maintenance within agreed standards. web sources.

• Third-line Support and development for in-house Enterprise and Branch systems on COBOL / DB2 platform. • Daily integrity data checks and updates on systems to ensure data used in branch systems was up-to-date and correct.• Maintenance and control of third-party applications supplying important information for internal buyers.• Internal audits for security and control of user access to the main branch systems.

• First-line Technical Support for clients using the eGain suite of applications on SQL Server and Java platform, with some COBOL DB2 mainframe applications.• Technical Account Manager transitioning new clients into Technical Support.• Root Cause Analyst working with Second-line Technical Support and Product Engineering teams to document investigation and resolution steps for major incidents.• Technical Support website author.• Technical Support Knowledge Base author.• Subject Matter Expert (SME) in specific functional and technical areas.

• Team Leader on data cleansing and conversion project to migrate records from acquired pension fund systems into the in-house PROFUND platform.• Team Leader on digital conversion project overseeing a team scanning all pension fund paperwork for input into the data conversion project.

• Database migration impact analysis from IDMS to DB2 for several financial clients on IBM mainframe platform. • Managed client customer records database to ensure data integrity.

• APACS40 and Chip & Pin standards implementation Lead Analyst as part of the AIB Card Acquiring Re-Architecture Project for credit card processing on mainframe COBOL, PL/1 and DB2 platform.• Reviewed how the APACS40 standards were implemented by the ATM and POS teams on their TANDEM platform.• New job stream design and development incorporating APACS40 standards into the credit card processing and eBusiness & payments systems.• AIB APACS40 project intranet author.

• Major enhancement analysis, coding and testing to mainframe COBOL / DB2 and desktop Visual Basic / DB2 financial systems.• New interface development with third-party Bloomberg and Telekurs clients to extract data for internal systems.• Ad-hoc MIS request development and analysis.

• Product Support Lead Analyst for fund management systems on mainframe COBOL II / IDMS and DB2 platform.• Technical Support including OOH for PAR (Product Asset Register) Production Systems. • Implemented new Daily Gain and Loss report suites and new Daily Stock Summary information interface for other PC-based systems.• Redesigned the JCL Job Stack to improve efficiency of the PAR Production Batch Processing.

• Case Management and Collections System (CACS) analyst, identifying all areas affected by Euro conversion within internal system and third-party interfaces. • Critical quality assurance application in compliance with Government guidelines and Bank of Ireland protocols relating to Euro Conversion.

• Client request analysis for major website portals - UEFA Euro 2000 and Formula 1 using HTML, JavaScript for webpage design, and StoryServer for content management.• Webpage design, creation and testing within agreed parameters and strict SLAs.• Technical Support provision for all customers.

• Lead Analyst on proposed Euro Conversion Project of all BT Billing Systems on mainframe COBOL / IDMS and COBOL / DB2 platforms.• Designed, coded and tested software for proposed conversion suite.• Presentation of analysis and recommendations to department heads and senior management. • BT Euro Conversion intranet project author.

• Lead Analyst for projects on Customer Information Systems (CIS) for international operations (Caribbean, Far East and Panama) using COBOL with DEC Forms and RDBMS on DEC VAX platform. • Impact Analysis of proposed changes and creation of formal design specification; unit and system test plans; system testing for all customer requirements for all Regional Business Units.• Cable & Wireless intranet project author.

• Coded and tested client-specific enhancements to an in-house financial factoring system (I-Factor) for a major French bank. Developed on WANG platform and ported to IBM AS/400.• Maintained existing systems and provided on-call support on a rota basis.

• Lead Analyst/Team Leader for projects on Customer Service Systems (CSS) critical to business and residential systems, performing supervisory functions including task assignment, quality assessment, scheduling and employee evaluation.• Designed, coded and tested major software releases for Local Network Systems, Exchange and Frame Recording systems, Service Provision, Billing Records systems, Debt Management systems, Works Management and Field Engineer systems using CICS COBOL II with IDMS and DB2 on IBM Mainframe.• Technical Support including OOH throughout all projects.• Developed new OO VAT Processor to replace existing procedures. • ISO 9000 / ISO 9001 Accredited Software Auditor.

• Designed, coded and tested with creation of formal documentation for all phases of development on Bought Ledger and Ordering system.• Technical Support for existing Goods-In, Ordering and Payroll systems.