Declan Kenyon Email & Phone Number

Lockerbie, Gb

Remote

Cumbria, England, United Kingdom

• Response Keyworker for Cumbria, covering 6 different offices and a caseload of 80+ participants.• Passionately ensuring clients progress into their chosen employment and maintain a secure employment, whilst offering various support routes, such as CV/Cover Letter writing, signposting to organisations that are suited for Health/Wellbeing support, developing their interview techniques, aiding applications, reverse marketing to employers, helping to get reasonable adjustments put in place at work, etc.• Networking efficiently with employers, Job-Centre advisors, DEA’s and in-house departments including senior management.• Data entry and exact forecasting of potential outcomes that will be reached on a quarterly and monthly basis.• Managing confidential and personal information of clients whilst maintaining GDPR regulations are met and followed.• Collaborating with a remote team that is spread across the entire Northwest region of the UK, encouraging morale and motivation whilst working independently within our own regions.

Carlisle, England, United Kingdom

Office Facilitator primarily for the 9 offices covering Cumbria and Blackpool/Fleetwood/Lancaster within the Work and Health Programme, North West. Additional duties spread across the East Lancashire, Preston/Chorley and Merseyside Region's offices and teams.Duties include:- Accurate and factual record/data keeping across multiple offices/regions.- Record reading and Data Analysis- Compliance/Audit Checks throughout the multiple teams and offices within the North West.- Driving learned behaviours across multiple facilities and teams to ensure Customer Service Standards are achieved, and the journey the companies participants enrol on is as successful and smooth as possible with their designated Keyworkers.- Keeping accurate records and information re financial transactions, Purchase Orders and request history. incl. money handling and safe-keeping.- Development of different data analysis tools to handle large scale data input.- Creative work to drive the focus of organisations to maintain successful collaborations with the Company and Programme.- Ongoing development and training as part of the Continuous Improvement Academy towards the role of a Change Agent.

Remote

Managing a team of peers to ensure Competing Targets and KPI’s are achieved. Motivating and ensuring the team work harmoniously and efficiently whilst covering any queries or difficulties faced.• Data handling and analysis, including compliance reports, reports for outstanding referrals and allocation of workloads to colleagues.• Relationship building / networking with senior management and operational managers, to ensure queries are answered promptly, minutes are taken for weekly meetings and relations are positive between departmen Inbound and Outbound calls to/from clients who have been referred via the local Job Centre to enrol them onto the Work and Health ProgrammeMaintaining a professional, caring, and approachable manner to conduct calls with clients who have a range of needs from physical to mental health conditions. Using my compassion to ensure clients are comfortable to converse and enrol on the Programme.Data-entry tasks such as documenting calls, appointments, complaints and more via Microsoft Excel, Outlook, Word and AdaptUX.Complying with Data Protection Laws for the privacy and protection of vulnerable adults’ information.• Additional training in an Assistant Managerial Role to include liaising with management of Ingeus offices to ensure availability of appointments come back to the Operational Support Team quickly and distributed efficiently. Also, able to maintain and guide the Work and Health Programme Contact Centre team in the absence of Management• Completion of reports, such as Outstanding referrals and allocation of caseloads to the team and organising main Excel spreadsheets to ensure ease of use and clarity for colleagues.• Complimentary work as a Regional Verification Officer on top of my usual duties. This included liaising with companies and clients to ensure accurate information was gathered to verify employment details as to hit targets, whilst maintaining a thorough documentation library for audit’s etc.

Remote

• Maintaining a professional online presence whilst promoting the services offered• Communicating with potential clients• Creating adverts and marketing strategies to encourage more customers actively using the company• Designing and producing informational leaflets for owners of animals with hearing difficulties

Home-Based

• Manage my own workload from home, with the organisation of my workload being key to ensure timely publication of reviews and news pieces at an appropriate pace as to engross my readers, but at the same time not over cumber them with articles. • Work with a team of international writers to publish enticing gaming news and honest game reviews for the growth of the gaming industry.• Managed the Twitter, Facebook, Instagram, YouTube, Twitch/Mixer and WordPress website ensuring keywords were used for maximising visitors to each.

Home Based

• Freelance writer of exhilarating news and opinion pieces, as well as in-depth game reviews.• Manage my own workload from home, organisation being key to ensure timely publication of reviews and news pieces at an appropriate pace as to engross my readers, but at the same time not over cumber them with articles.• Work with a team of international writers to publish enticing gaming news and honest game reviews for growth of the gaming industry.

Preston, United Kingdom

• Conducted research for the Lancashire Law School; based on the social and academic correlations of attendance and achieved grades• Worked within a world-renowned team to perform groundbreaking research for the legal and academic sectors.• Took initiative whilst performing statistical analysis, summarising large amounts of data, conducting phone surveys/interviews and producing a report on all above aspects.• Showed confidence and ambition secure the position over competition from more experienced candidates.

Preston, United Kingdom

• Worked within a large team providing high quality, well-timed and freshly made meals.• Worked effectively towards deadlines whilst under pressure from an intense workload and demanding, fast-paced environment.

Preston, United Kingdom

• Provided imaginative and original ideas in the development of fresh, new and enticing seasonal menus, including producing reasonable and profitable prices.• Worked to tight deadlines whilst commanding a workforce of a varied skill level and maintaining a smoothly functioning and profitable business.• Central role in hiring and dismissing of employee's, as well as in training the experienced and new chefs under my authority.• Used effective problem-solving techniques for any issues/malfunctions which arose within my tenure - long-term solutions, as well as on the spot solutions.

Bachelor Of Laws - Llb, Law, Upper Second Class Honours

Access To Higher Education Diploma, Business Management And Law, Distinction