Hi,My name is Declan and I am currently working for British Gas which is part of Centrica Energy. British Gas is an energy and home services provider in the United Kingdom. It is the trading name of British Gas Services Limited and British Gas New Heating Limited, both subsidiaries of Centrica. My role within the company is investigate and resolve routine customer complaints at first point of contact to ensure delivery of an efficient and effective service to the customer. I provide accurate information on products and services to ensure consistency across the organisation and I operate and maintain customer related information systems to maintain accurate records and access information.