Declan Lynch Email & Phone Number

Limerick, County Limerick, Ireland

County Limerick, Ireland

Responsible for the Deployments and Operations of ACI Retail Merchant solution in EMEA and US.

Limerick, County Limerick, Ireland

Responsible for all Deliveries in EMEA and APAC of ACI Postilion solution for Merchant Retail.

Limerick, County Limerick, Ireland

Responsible for Quality Assurance of all Online Banking Release and Solutions for ACI Worldwide.

Limerick, Ireland

Responsible for the development of custom solutions for the Online Banking suite of products

Shannon, Ireland

Role: Responsible for the quality improvement initiatives of all Tecnotree products. Duties: Improving and stabilizing operations and associated processes of Tecnotree, in order to minimize and avoid issues that lead to reduced quality. Reorganised the QC organisation based on best practice, established SQA, Specialist QC, QC Tools and SDLC tools group teams within Tecnotree. Established an automated KPI reporting mechanism to identify non conformance and enable the identification of quality improvement projects.Responsibilities: • Management – Personnel, Budgeting, KPI’s, KSF, Changing mind sets.• Process – Define, Measure, RCA, Identify Improvements, Track Improvements.• Project – Test Automation, Standardise QC tools, generation of automatic reporting dashboards.

Role: Unit Manager of the System Test Area and the Support and Integration Area to provide leadership, co-ordination, people and programme management.Duties: A Member of the PP&IN MB team accountable for the System Test, Support and Integration Areas. This consisted of 2 teams, each team distributed in different geographical regions. ST (SNN and India), SI (SNN, India, customer regions). This involved the establishment of distributed team working and maintaining and improving the level of quality of the product through a transition period. Responsibilities: • Management – Personnel, Budgeting, Defining department policies, procedures, metrics and KPI’s to suit a distributed work environment.• Process – Measure, RCA, Identify Improvements, Track Improvements.• Improvement – Automation of testing, Deployment, Gathering (Site Configuration, Metrics)

Role: Technical manager of a group of 12 engineers.Duties: Managing the Design, development, testing and deployment of all products owned by the customer care group (Subscriber Management and Provisioning, Voucher Management System, Recharges and charges, Feature Activation and System Configuration) the group was responsible for providing flexible and fast API (IDL) interfaces to 3rd Party customers and Java swing GUI for call centres. The Servers are implemented in C++ and Java using the C++ Standard Template Library, CORBA (TAO), OCI’s ACE and SQLAPI based technology. The RDMS backend is a High Availability SYBASE server. All servers and database are deployed on a Solaris platform. Researching and designing new ways of how to make the systems more scalable and efficient to keep up the ever expanding feature rich prepaid product.Responsibilities: • Management – Personnel, Budgeting, Reporting, Resource allocation, Defining and ensuring compliance to department policies and procedures (SCM, Coding Guidelines) Defect allocation and reporting, KPI’s. • Technical - Analysis, Designer, Developer, Tester, Package and Release.• Project - Estimations, Planning, Tracking, Reporting.

Shannon, Ireland

Role: Software Developer and Designer in the Customer Care group.Duties: Designing and developing all products within the customer care group (See above). All products were developed in a C++ and Java languages on a distributed environment and using multithreaded applications. The emphases was on developing robust (published API’s), reliable (automated test harness), scalable (size), configurable, and fast real-time systems. The design of all products used similar and well known design patters.

Masters, Telecommunications

1, Software