Declan Mcgroary
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Declan Mcgroary Email & Phone Number

Support Team Lead at MRI Software
Location: Donegal, County Donegal, Ireland 9 work roles 2 schools
1 work email found @mrisoftware.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email d****@mrisoftware.com
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Current company
MRI Software
Role
Support Team Lead
Location
Donegal, County Donegal, Ireland
Company size
3992 employees

Who is Declan Mcgroary? Overview

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Quick answer

Declan Mcgroary is listed as Support Team Lead at MRI Software, a with 3992 employees, based in Donegal, County Donegal, Ireland. AeroLeads shows a work email signal at mrisoftware.com and a matched LinkedIn profile for Declan Mcgroary.

Declan Mcgroary previously worked as Support Agent at Mri Software and Problem Analyst (3rd Line) at Totalmobile Ltd. Declan Mcgroary holds Engineering from Technological University Dublin.

Company email context

Email format at MRI Software

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{first}.{last}@mrisoftware.com
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Profile bio

About Declan Mcgroary

Dedicated Support Agent overseeing complex and wide-ranging products in the Social Housing sector.Placing customer satisfaction to the fore, I work to ensure Service Level Agreements are met through clear and constructive communication with relevant stakeholders.

Listed skills include Leadership, Microsoft Office, Management, Service Level Agreements, and 7 others.

Current workplace

Declan Mcgroary's current company

Company context helps verify the profile and gives searchers a useful next step.

MRI Software
Mri Software
Support Team Lead
County Donegal, Ireland
Website
mrisoftware.com
Employees
3992
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Company profile
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9 roles

Declan Mcgroary work experience

A career timeline built from the work history available for this profile.

Support Agent

Current
Mri Software

Donegal, County Donegal, Ireland

Nov 2022 - Present

Application Support Team Lead

Mri Software

Donegal, County Donegal, Ireland

Manage a team of enthusiastic support staff working to ensure customer satisfaction in various product offerings. Engaging in regular 1:2:1's to promote personal development and growth among team members.Training and mentoring new hires on full product range.Focus on meeting targets for both customer SLA and internal KPI's such as CSAT, Ticket Volumes, Backlog Reduction and Resolution Times.Facilitate Customer Service Calls Acting as the single point of contact for customer escalations and maintaining ownership for issues which require multi-department input.Liaise regularly with other departments on feedback, pitfalls and areas of improvement.Co-ordinate the onboarding of new customers into BAU from Implementation stages.Triaging incidents in a timely manner and providing Root Cause Analysis where necessary. Ensuring common issues are identified and remediated.Identifying software Bugs and testing FixesImplementing automated procedures to streamline workload.Producing and maintaining customer and internal documentation.

Mar 2020 - Apr 2022

Support Desk Manager

Internetalia

Donegal, County Donegal, Ireland

Mar 2019 - Mar 2020

Information Technology Support Assistant

Internetalia

Donegal, County Donegal, Ireland

Feb 2017 - Mar 2019

Retail Assistant

Supervalue

Donegal, County Donegal, Ireland

Sep 2016 - Feb 2017

Retail Assistant

Centra

Donegal, County Donegal, Ireland

Apr 2015 - Aug 2016
Team & coworkers

Colleagues at MRI Software

Other employees you can reach at mrisoftware.com. View company contacts for 3992 employees →

AV A Venky A Venky Colleague at Mri SoftwareHyderabad, Telangana, India View → RM Roxanne Manwaring-Joubert Roxanne Manwaring-Joubert Colleague at Mri SoftwareCity Of Cape Town, Western Cape, South Africa View → MD Margit Demiriz Margit Demiriz Colleague at Mri SoftwareBracknell, England, United Kingdom View → JP Jean Pierre P. Jean Pierre P. Colleague at Mri SoftwareLondon, England, United Kingdom View → RS Rutholympa Simon Rutholympa Simon Colleague at Mri SoftwareCoimbatore, Tamil Nadu, India View → LP Lexi Powers Lexi Powers Colleague at Mri SoftwareDetroit Metropolitan Area, United States View → GH Georgena Hacker Georgena Hacker Colleague at Mri SoftwareRoyal Tunbridge Wells, England, United Kingdom View → KF Kayla Fenstermaker Kayla Fenstermaker Colleague at Mri SoftwareGreater Cleveland, United States View → BR Billy Redpath Billy Redpath Colleague at Mri SoftwareSleaford, England, United Kingdom View → JB Janie Benn Janie Benn Colleague at Mri SoftwareBrisbane, Queensland, Australia View →
2 education records

Declan Mcgroary education

Leaving Certificate

Abbey Vocational School
FAQ

Frequently asked questions about Declan Mcgroary

Quick answers generated from the profile data available on this page.

What company does Declan Mcgroary work for?

Declan Mcgroary works for MRI Software.

What is Declan Mcgroary's role at MRI Software?

Declan Mcgroary is listed as Support Team Lead at MRI Software.

What is Declan Mcgroary's email address?

AeroLeads has found 1 work email signal at @mrisoftware.com for Declan Mcgroary at MRI Software.

Where is Declan Mcgroary based?

Declan Mcgroary is based in Donegal, County Donegal, Ireland while working with MRI Software.

What companies has Declan Mcgroary worked for?

Declan Mcgroary has worked for Mri Software, Totalmobile Ltd, Internetalia, Supervalue, and Centra.

Who are Declan Mcgroary's colleagues at MRI Software?

Declan Mcgroary's colleagues at MRI Software include A Venky, Roxanne Manwaring-Joubert, Margit Demiriz, Jean Pierre P., and Rutholympa Simon.

How can I contact Declan Mcgroary?

You can use AeroLeads to view verified contact signals for Declan Mcgroary at MRI Software, including work email, phone, and LinkedIn data when available.

What schools did Declan Mcgroary attend?

Declan Mcgroary holds Engineering from Technological University Dublin.

What skills is Declan Mcgroary known for?

Declan Mcgroary is listed with skills including Leadership, Microsoft Office, Management, Service Level Agreements, Troubleshooting, Customer Satisfaction, Internal Communications, and Problem Solving.

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