As a Desk Based Acquisition Sales at BT Business Direct, I am responsible for generating new business opportunities and delivering high-quality customer service. I have a Bachelor of Science in Business, Management, Marketing, and Related Support Services from Lancaster University, where I developed my analytical and communication skills.Before joining BT Business Direct, I was a Sales Team Lead at BT Group for over three years, where I supported and coached multiple teams to exceed their targets and uphold the company's values. I also managed escalated complaints and adapted to changing circumstances. Additionally, I have five years of experience in the football industry, working at Manchester United and Burnley Football Club in various roles, such as ticketing, compliance, marketing, and supporter relations. I have a passion for sales and customer satisfaction, and I am always eager to learn and grow in my career.