Implementation Support Manager For 4Pl Control Tower Solution
As part of the implementation team - I participated and take charge of the the full end-2-end solutioning/implementation/stabilization phase of the Kuehne Nagel Integrated Logistics (4PL) solution. Specializing in the domain of the KNIL information systems. In-depth skill in the following areas -o Freight forwarding operationso OTM - Oracle Transport Management Systemo SAP Order/Shipments integrations (IDOCs)o API (HTTPs on JSON) interface setupo EDIFACT and ANSI.x12 interfaceso Technical Interface alignmentso Tableau and Qliksense visualization developmentso Business Object Reporting configurationso Worked on JIRA development management platforms- Participated in implementation projects from across multiple verticals such as Hi-Tech, Aviation, FMCG and Pharma.- Led business requirement gathering sessions (BRD) on proposed solutioning within KNIL landscape.- Managing customers solutions and IS setup with transparency and realistic expectation.- Excellent success rate on customer implementations and retention.Proof of Concept- Worked on POC concept for large Japanese printer manufacturer to achieved higher container optimization with the 3D Load Plan on OTM.