As the Contract and Operations Manager at Enable, a Fujitsu Company, I oversee contract renewals, operations, and client satisfaction across the ANZ region within the CASE practice. My role involves driving CASE renewals, nurturing key client relationships, and ensuring the timely delivery of contractual commitments. With a strong focus on value realisation, I collaborate with CASE Leads, Service Delivery Managers, and various stakeholders to support our clients' success and maximise the value from their ServiceNow platforms. Passionate about continuous improvement and client success, I strive to enhance operational efficiencies and maintain high standards of service delivery.

Enable Professional Services is an award-winning gold partner with ServiceNow Enable generates 100% of its revenue through the delivery of ServiceNow advisory, consulting and technical delivery services. With 200 consultants dedicated to our ServiceNow practice, Enable are the most qualified, certified and capable ServiceNow partner in the APJ region. Our Principal Consultants and experienced consulting team bring many years of experience in enterprise service management across all streams including ITOM, ITBM, ITSM, HR, GRC, SecOps and CSM.

I worked as the Manager of Enterprise Product Management for 3 months in a back filling capacity

My role involved providing an excellent level of customer service and to ensure that I add value to every interaction I have with our clients to discover their needs and recommend products to benefit their banking and increase my sales.