Declan Burke Email & Phone Number

Dublin, County Dublin, Ireland

• Communications Consultant for North East Ireland, North Dublin, The Midlands and West of Ireland• Act as main point of contact for Medium/Large SME Clients,• Liaising with shareholders to provide a ‘second to none’ telecommunication service to clients.• Identifying opportunities to improve and develop client communication systems.

Dublin

• Act as main point of contact for SME Clients• Liaising with shareholders to provide a ‘second to none’ telecommunication service to clients.• Identifying opportunities to improve and develop client communication systems.• Providing support to new clients as they begin their journey with Three, and ensuring high quality service throughout their journey with us.• Reengaging with previous clients in order to build relationships with a long term view to acquiring the businesses telecommunication accounts.• Tracking progress, sales activity and managing accounts using Salesforce.• Working with a talented and committed team in Business acquisitions to achieve monthly targets and create a pipeline of future opportunities.

County Dublin, Ireland

Three's biggest ever transformation project. My Role included:• Identifying gaps in Business processes for As-Is and To-Be for Business Impact Assessments. Track and report on all impacts captured. Support the cross-functional reviews• Undertaking comprehensive ‘User Acceptance Testing’ on a wide variety of new systems to ensure functionality is correct before implementation across the entire business. • Identifying any impact on employees/policies and procedures and assess whether training is required.• Data Gathering for Role Based Access and Training needs Analyst for the Business Department.• Supporting L&D in their creation of a comprehensive training plan (Train the Trainer)• Supporting Communication forum for any comm’s that need to be communicated to the Business and Business Customer Base.• Supporting Migration streams and strategies • Various Ad-Hoc duties – due to the nature of the programme, numerous actions may need to be taken to support any impacts that raise throughout the project

County Dublin, Ireland

• Liaising with Inside Sales and Business Consultant teams internally to provide a ‘second to none’ telecommunication service to clients.• Identifying opportunities to improve and develop client communication systems.• Providing support to new clients as they begin their journey with Three.• Reengaging with previous clients in order to build relationships with a long term view to acquiring the businesses telecommunication accounts.• Tracking progress, sales activity and managing accounts using Salesforce.• Working with a talented and committed team in Business acquisitions to achieve monthly targets and create a pipeline of future opportunities.

o Assisting the S&CM team with the smooth running of both commissioned projects and project proposals.o Assisting with the smooth running of focus groups, and all other aspects of qualitative research. o Responsibility to assist S&CM with administrative tasks like the lodging of expense claims and the creation of purchase orders.o Liaising with our U.K. based finance team to ensure the financial administration of projects is dealt with swiftly and efficiently.o Assisting in the running of quantitative research projects to guarantee that client needs are met and an exceptional standard of research is provided.o Extensive desk research to aid S&CM team members with proposals for both existing and prospective clients.

Outbound Call Centre. Engaging in a busy market research environment. Undertaking data collection in a professional manner via phone, on both a B2B and consumer level, while developing harmonious and professional relationships with respondents.

My responsibilities at Baguette Express included the following: Managing Staff Writing up roster Dealing with customer queries and complaints Preparing food and serving customers. General managerial duties.

Bachelor'S Walk Dublin 1

Online marketingServing the customers and dealing with queries Undertaking and designing promotionsOrdering and managing stockCleaning and general shift duties (Barista, etc)

Master Of Arts - Ma, Political Communication

Master of Arts (MA) in Political Communication. Completed September 2022

B.A. (Hons) Journalism And Visual Media, Journalism

Activities and Societies: Politics, Sport, Journalism, Sociology and Literature Special focus on Irish Politics and Sports Journalism

Leaving Certificate

Activities and Societies: Debating (National Forum on Europe Finalist), Charity Work (Concern SVDP, Trocaire, Helping Homeless) Music.