Declan Burke Email & Phone Number

Dublin, County Dublin, Ireland

• Communications Consultant for North East Ireland, North Dublin, The Midlands and West of Ireland
• Act as main point of contact for Medium/Large SME Clients,
• Liaising with shareholders to provide a ‘second to none’ telecommunication service to clients.
• Identifying opportunities to improve and develop client communication systems.

Dublin

• Act as main point of contact for SME Clients
• Liaising with shareholders to provide a ‘second to none’ telecommunication service to clients.
• Identifying opportunities to improve and develop client communication systems.
• Providing support to new clients as they begin their journey with Three, and ensuring high quality service throughout their journey with us.
• Reengaging with previous clients in order to build relationships with a long term view to acquiring the businesses telecommunication accounts.
• Tracking progress, sales activity and managing accounts using Salesforce.

County Dublin, Ireland

• Three's biggest ever transformation project. My Role included:
• Identifying gaps in Business processes for As-Is and To-Be for Business Impact Assessments. Track and report on all impacts captured. Support the cross-functional reviews
• Undertaking comprehensive ‘User Acceptance Testing’ on a wide variety of new systems to ensure functionality is correct before implementation across the entire business.
• Identifying any impact on employees/policies and procedures and assess whether training is required.
• Data Gathering for Role Based Access and Training needs Analyst for the Business Department.
• Supporting L&D in their creation of a comprehensive training plan (Train the Trainer)

County Dublin, Ireland

• Liaising with Inside Sales and Business Consultant teams internally to provide a ‘second to none’ telecommunication service to clients.
• Identifying opportunities to improve and develop client communication systems.
• Providing support to new clients as they begin their journey with Three.
• Reengaging with previous clients in order to build relationships with a long term view to acquiring the businesses telecommunication accounts.
• Tracking progress, sales activity and managing accounts using Salesforce.
• Working with a talented and committed team in Business acquisitions to achieve monthly targets and create a pipeline of future opportunities.

o Assisting the S&CM team with the smooth running of both commissioned projects and project proposals.o Assisting with the smooth running of focus groups, and all other aspects of qualitative research. o Responsibility to assist S&CM with administrative tasks like the lodging of expense claims and the creation of purchase orders.o Liaising with our U.K..

Outbound Call Centre. Engaging in a busy market research environment. Undertaking data collection in a professional manner via phone, on both a B2B and consumer level, while developing harmonious and professional relationships with respondents.

My responsibilities at Baguette Express included the following: Managing Staff Writing up roster Dealing with customer queries and complaints Preparing food and serving customers. General managerial duties.

Bachelor's Walk Dublin 1

Online marketingServing the customers and dealing with queries Undertaking and designing promotionsOrdering and managing stockCleaning and general shift duties (Barista, etc)

Master Of Arts - Ma, Political Communication

Master of Arts (MA) in Political Communication. Completed September 2022

B.A. (Hons) Journalism And Visual Media, Journalism

Activities and Societies: Politics, Sport, Journalism, Sociology and Literature Special focus on Irish Politics and Sports Journalism

Leaving Certificate

Activities and Societies: Debating (National Forum on Europe Finalist), Charity Work (Concern SVDP, Trocaire, Helping Homeless) Music.