• Managing complex infrastructure projects across multiple line of business in Europe. • This includes management of resources and stakeholders to deliver the agreed scope, within budget and the agreed timeframe. Managed assignments with teams of 10-15 people and associated budgets annually, which have medium levels of integration (systems, business area and vendors). • Take ownership for process improvement on a part of the project management process. Adhere to methodology compliance.• Manage all aspects or resource allocation within the project team to effectively deliver project products, including reassigning resources and re-prioritising work allocations during the project. • Responsible for status reporting (progress, issues, risks, budget etc.) in line with PM methodology. • Responsible for documenting and achieving signoff of significant changes to scope, architecture, budget, and timelines

• Working as part of project teams in planning activities, completing detailed designs underpinned by enterprise standard architectures, T2P, testing, implementation and warranty support of diverse projects employing different technologies across the Irish Life Businesses.• Plans and leads implementation of Middleware, Intel and ESXi VMware infrastructure systems and ETI projects into Test, Development, UAT and Production.• Works collaboratively with peers across the enterprise to share knowledge and ensure consistent enterprise standards are maintained.• Provides technical guidance regarding technology and proposed upgrades to equipment.• Writes and maintains operating, maintenance and standards manuals for technology infrastructure.• Completes Detailed Infrastructure Designs according to System Architectures.• Manage short – medium term projects to successful completion.• Guides other analysts in troubleshooting, testing and monitoring equipment and technology.• Prioritises own work and provides assistance to other analysts where required.• Manages all change to defined Change Management Process.

• Reported to the ETI PMO Manager to manage the ETI resource management function.• Worked with many senior managers across GWLE to balance the demand and supply of resources to meet the competing demands of all ETI project work.• Tracked, managed and reported on GWLE capacity management, noting gaps in skills and excess demand or supply of resources.• Attempted to ensure/improve resource request accuracy by liaising with both Project Managers and consumed resources• Tracked overall resource utilisation.• Collaboratively worked with GWLE teams to effectively match project demand with supply.• Worked on project prioritisation to assist with optimum allocation of resources.• Highlight skills gaps and training requirements with GWLE team managers.

• 24/7 Production support for VMware ESXi/vSphere environment across multiple data centres (more than 1,100 VMs across 80 ESXi hosts)• Administration, operation and maintenance of VMware ESXi/vSphere environment: VirtualCenter, vSphere Update Manager, vCenter Site Recovery Manager, vCenter Operations Manager, vCenter Converter, ESX/ESXi hosts, vApps, Templates and Virtual Machines across versions 3.5, 4.0, 4.1, 5.1.• Deployments and upgrades across multiple versions of VMware vSphere suite of solutions (3.5 to 5.1).• Technical Disaster Recovery management, testing and co-ordination across multiple datacenters.• 24/7 Production support for Canada Life web portals running on IBM Middleware technology (WebSphere Application Server, MQ, Webseal on both Intel and UNIX servers). • Work on project teams to implement web infrastructure services. Ensure systems are engineered to meet business service level expectations, as well as corporate I.S. standard.• Support and provision Wintel infrastructure and application servers. • Troubleshooting, resolving incidents, and acting as a technical lead or resource for technical infrastructure projects to ensure adherence to corporate standards• Conduct problem management for technical problems and issues. Operate within the framework of enterprise architecture and technology standards.

Dell Computers are one of the world’s leading computer systems. Responsibilities included: • Provided phone based technical support for Dell Server products including PowerEdge servers, PowerConnect switches and UPS requiring knowledge of SCSI, RAID, I/O topology, networking environments. Previously provided phone based technical support for Dell Client products including Optiplex desktops, Latitude laptops, Precision Workstations, peripherals and Dell supplied software and applications.• Provided advanced technical support in a case based management environment possessing excellent customer service skills and the ability to make sound, informed decisions using troubleshooting techniques and tools.• Issued appropriate service calls in line with problem and resolution. • Clearly and concisely logged and tracked details of solutions provided to resolve the customer issue by maintaining and updating the customer database. • Within a year of working in Client Relationship support I was promoted to taking relationship express calls, workstation calls, on site engineer calls which culminated in a promotion to the 'Client Escalations department' where I was tasked with resolving customer escalated issues which then led to another promotion into the Server Support Associate role.

Med Dreams Property was an Irish owned and registered company that specialised in the development, sales and marketing of Turkish property. Responsibilities included:• Implementation and development of company Customer Relationship Management (CRM) system using Microsoft Access. • Member of development team for business website which involved (a) gathering business requirements; (b) compiling system specifications; (c) prototype development; (d) managing development status reports; (e) final rollout. The software tools employed included Macromedia Dreamweaver & Fireworks MX, and the software elements included HTML, JavaScript, PHP and MySQL database. • Responsible for the maintenance and update of IT systems for the business.

I.T. Alliance specialises in the provision of outsourcing, software testing and consulting services. Responsibilities included: • Account Profiling, lead generation and qualification for sales development team having developed and maintained a thorough knowledge of relevant company products, services and technologies.• Managed existing customer relationships and provided opportunity for up selling into key accounts.

Exodus was a leading provider of complex Internet hosting for enterprises with mission-critical Internet operations. Responsibilities included: • The generation and qualification of leads, together with providing support to the Inside Sales team.• Understanding and effectively communicating the Exodus value proposition and related product offerings. • Assessing prospect needs and pass qualified leads to the Inside and/or Outside Sales Representatives as appropriate. • Develop and maintain a solid understanding of relevant technologies and emerging business trends required to identify new sources of prospect leads.