Declan Mcmillan Email & Phone Number

Telford, United Kingdom

My main role is to support the Corporate account management teams, Corporate division management teams and the clients that fall under the Corporate commercial sector of the business by providing daily, weekly and Monthly management information. This is a constantly changing and challenging environment where attention to detail is key.Providing information that can be used to identify possible new oppertunities for sales growth within new categories, the information I provide is paramount. I also provide MI on a weekly and monthly basis to our customers upon request. The analysis providing aims to help the customer to identify their spending habits and to support the customer on their internal cost analysis exercises such as which of their sites are spending more of their budget compared to others and what they are spending their budgets on. The information also helps the customer and the business to understand their environmental impact on the world. My role goes hand in hand with the Lyreco ethos of "Working together for Tomorrow"

Stoke-On-Trent, United Kingdom

My main role is to support the improvement of Sales, Margin and KPI for all commercial areas of the business including Banner Stoke, Banner Swindon (previously accord) and WA Office needs. Working closely with sales and management teams I produce daily, weekly and monthly management reports to show areas of possible concern and offer suggestions as to how these concerns can be rectified. I prepare a daily forecast for the management teams to enable the planning sales activities to ensure the company sales targets and budgets are met along with daily run rates to allow the sales teams to see where they sit on their monthly target. Other duties include but not limited to:- To Analyse and Identify sales related KPI’s and to propose pro-active improvement opportunities and provide supporting data;- Produce Monthly management information in accordance with divisional and customer requirements;-To produce and provide analysis and proposals for all commercial areas of the business;- To provide analysis on product category penetration, sales and margin information;- Produce daily, weekly and monthly forecasts for divisional directors and sales managers;- To assist with bespoke projects;- To liaise with various departments to ensure the ERP system is up to date and data is correct;

Stoke-On-Trent, United Kingdom

As an internal Account Manager, my main responsibilities is the day to day running of over 100 accounts spanning the southern region including London, Essex and Oxfordshire. Included in these are some of my own accounts bought on by myself.I am responsible for placing orders, account maintenance, arranging returns, customer service, product advise and product support. Dealing direct with the end user and maintaining relationships with key people within their business including financial directors, purchasing managers and office managers. Along with building strong working relationships with clients, i also keep a close working relationship with key suppliers and forming new relationships with new and potential future suppliers.A key skill is product sourcing. From standard non-stocked items such as specialised customer furniture to specialised lab equipment and IT hardware keeping within the clients strict budgets and deadlines. The office supplies industry is a very competitive environment and so getting the best costs prices for clients is paramount. By analysing past spending patterns and product analysis i can offer pricing on a clients most frequently purchased items. Company Profile:At Banner we offer a wide range of products including; Office Supplies, Office Furniture, Technology Products, Facilities Supplies, Print & Design, Promotional Goods and Corporate Clothing. We can provide ordering systems and management information tailored to suit your requirements and we have a team of trained professionals that genuinely care about our business.

United Kingdom

Currently working as a second part-time job, Front of house team member helping to Serve up Great memories, ensuring the guests have a good experience within our restaurant from the moment they enter to the moment they leave.Duties include food running, table service and bar work.

Stoke-On-Trent, United Kingdom

Working within the Bespoke Department, I specialise in multiple types of insurance including car, travel and household . Along side this, I also specialise in overseas insurances both car and contents for the Armed Services.I act on the behalf of some major companies including but not limited to Aon, John Lewis Insurance, Amex and Forces Financial. I deal one on one with the client providing excellent customer service to ensure that the clients demands and needs are met. My current role requires me to maintain strong customer relationships as well as maintaining existing relationships with multiple underwriting companies.Dealing with complaints is also part of my day to day role. This requires me to have an open mind and to investigate the situation fully and providing a solution that is acceptable to both the business and also the client. Along with my main duties, I also handle overflow calls from other departments within the business when required. Due to this, I am now one of the most multi-skilled advisors within the business. I find this role to be at times challenging, however I embrace this and use this to my advantage to increase my knowledge of the business further.

Bachelor Of Science - Bs, Health Services/Allied Health/Health Sciences, General

Nvq L2 Business Administration, Business Administration

Advanced Diploma In Ict (Level 3), Ict, D

Diploma; Diploma, Information Technology D; Information Technology

Education record