Declan Graham Email & Phone Number

Dundrum, County Dublin, Ireland

General Manager for Offbeat Donuts Co. in various branches across Dublin including the key earning store of the company in Dundrum. My main responsibilities included General Management of the unit, Staffing, Rostering, Cash Reporting, Adherence to Performance Metrics, Teambuilding, Training, Hygiene, HACCP adherence, Company & Public Health and Safety, Stock Management & Ordering and working with independent contractors. The role also required close correspondence with Company Directors, Operations Managers, other Store Managers and Marketing/Customer Service teams to ensure a smooth implementation of company changes, requests and requirements.

Swords, County Dublin, Ireland

Customer service & helpdesk work for the telecommunications provider BT in the manner of telephone support within a call centre environment. My duties included some of the following;Call handling & dealing directly with any and all issues of customers. data entry and problem solving surrounding billing enquiries, altering contract plans, organising repairs, working with third party engineers etc.Intricate knowledge & usage of company computer systems & fast learning of all proprietary software.Cooperation with a tight-knit team in organising the handling of customer’s issues, requests & follow-up contact with customers.Work in a goal-orientated environment with a focus on meeting KPIs & targets.

Park West

Operations Assistant, General Office Administration & Data Entry for Irish start-up recruitment agency. Constructed a Dropbox database for applicants CVs, additional data, documents and information with Data Protection and responsible data handling in mind for both the nursing & butchery recruitment teams. Handled the process of Garda Vetting & NMBI registration for nursing applicants and acted as a point-of-contact/assistant in installing them at their specific region of work. This included booking and managing flights, liaising with letting agencies to set up housing and accommodation and working with banking & social services to set up accounts and PPS numbers where required for candidates.

Ireland

One of five in a music group based in the rock & metal genres. My responsibilities included the Social Media Management, Accounts Management, Graphics, Photo & Media Production/Management, Merch Sales Team, Recording Musician & Performing Musician. We are a self-directed outfit who have worked with management agencies and 2 international record labels. We have collaborated to produce an 11 track record. a 6 track EP, a range of Music Video productions and a 9 date tour of live shows across the UK.