AeroLeads people directory · profile
Declan Maher Email & Phone Number
Voice of Customer Lead
at
People First Bank
1 work email found
@sunsuper.com.au
2 phones found area 140
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Voice of Customer Lead
Location
Brisbane, Queensland, Australia
Company size
Who is Declan Maher? Overview
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Quick answer
Declan Maher is listed as Voice of Customer Lead at People First Bank, a company with 1874 employees, based in Brisbane, Queensland, Australia. AeroLeads shows a work email signal at sunsuper.com.au, phone signal with area code 140, and a matched LinkedIn profile for Declan Maher.
Declan Maher previously worked as Customer Feedback Lead at Allianz Partners Australia and Customer Experience Specialist at Bank Of Queensland. Declan Maher holds Advanced Diploma In Business Management, Honours 2.1 from Technological University Dublin.
Company email context
Email format at People First Bank
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{first}_{last}@sunsuper.com.au
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AeroLeads found 1 current-domain work email signal for Declan Maher. Compare company email patterns before reaching out.
Profile bio
About Declan Maher
Experienced customer-focused, change advocate and leader with widely transferable skills, having gained a wealth of experience in Superannuation, Insurance, Investment & Retail Banking, Wealth & Fund Management and Oil Trading environments. Strong support professional skilled in Financial Services, Customer Insights, Business Process Improvement, Business Analysis, and Stakeholder Management.A creative thinker with a reputation for an analytical, solution focused mindset and a ‘can do’ attitude, I bring enthusiasm and exceptional relationship management skills to any role as a motivated team member or leader. Working closely and learning from others is foundational to my career, allied with strong collaboration and facilitation skills as I deliver sustainable, customer focused change to businesses.Specialities: Customer Insights, Customer Experience, Journey Mapping, customer satisfaction, NPS, Voice of Customer (VoC) research, qualitative & quantitative research, survey design, questionnaire design, strategy, business analysis, process mapping, analyst, project management, stakeholder management, collaboration, teamwork, innovation, continuous improvement, superannuation, consulting, financial services, banking, facilitation.
Listed skills include Business Analysis, Financial Services, Stakeholder Management, Change Management, and 14 others.
Current workplace
Declan Maher's current company
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People First Bank
9 roles
Declan Maher work experience
A career timeline built from the work history available for this profile.
Customer Feedback Lead
Current
Apr 2021 - Present
Customer Experience Specialist
Developed an internal Voice of Customer capability (something BOQ had not had on an operational basis before) and supported the business in the use of customer feedback-based decision making.Built and rolled out the ‘Customer Experience Measurement Program’ enabling customer feedback across entire branch network covering multiple different customer.
Apr 2019 - Apr 2021
Voice Of Customer Lead / Cx Analyst
Joined to support organisational move to a customer-focussed strategy & culture. Delivered a new in-house research capability enabling a VoC program informing business decisions and new corporate KPIs. Was the key customer advocate in the business increasing strategic and tactical utilisation of customer insights. Rolled out new enterprise-wide customer.
Jun 2017 - Apr 2019
Manager / Senior Insights Analyst - Customer Insights & Analytics Team
Team Lead for the Customer Insights & Analytics team, covering Customer Experience, Research and Data Science functions. Drove team’s role as the ‘Voice of Customer’ advocate for Sunsuper and led organisational journey toward a customer first, insights driven culture. Contributed directly to a complete organisational shift and elevation of CX and VoC to.
Apr 2012 - Apr 2017
Senior Quality Analyst / Business Analyst
Developed centralised quality programme for Sunsuper that was built from the customer perspective. Enabled quality to be measured consistently and fairly across all areas. Engaged senior stakeholders to move focus from internal process focus to customer centric focus and pioneered introduction of Critical to Quality (CTQ) trees, enabling redesign of.
Mar 2009 - Mar 2012
Senior Consultant / Consultant
Jan 2005 - Sep 2008
Operations Lead
Close Wealth Mgmt.Ltd. (Uk)
Jan 2001 - Oct 2004
Uk & Ireland Settlements Team Manager
Oct 1998 - Oct 2000
2 education records
Declan Maher education
Advanced Diploma In Business Management, Honours 2.1
B.Sc Management - Honours 2.1
FAQ
Frequently asked questions about Declan Maher
Quick answers generated from the profile data available on this page.
What company does Declan Maher work for?
Declan Maher works for People First Bank.
What is Declan Maher's role at People First Bank?
Declan Maher is listed as Voice of Customer Lead at People First Bank.
What is Declan Maher's email address?
AeroLeads has found 1 work email signal at @sunsuper.com.au for Declan Maher at People First Bank.
What is Declan Maher's phone number?
AeroLeads has found 2 phone signal(s) with area code 140 for Declan Maher at People First Bank.
Where is Declan Maher based?
Declan Maher is based in Brisbane, Queensland, Australia while working with People First Bank.
What companies has Declan Maher worked for?
Declan Maher has worked for People First Bank, Allianz Partners Australia, Bank Of Queensland, Lgiasuper, and Sunsuper.
How can I contact Declan Maher?
You can use AeroLeads to view verified contact signals for Declan Maher at People First Bank, including work email, phone, and LinkedIn data when available.
What schools did Declan Maher attend?
Declan Maher holds Advanced Diploma In Business Management, Honours 2.1 from Technological University Dublin.
What skills is Declan Maher known for?
Declan Maher is listed with skills including Business Analysis, Financial Services, Stakeholder Management, Change Management, Business Process Improvement, Risk Management, Customer Insights, and Management.
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