Consult with enterprise clients to assess current DevOps Maturity and create transformation strategies. Work directly with teams to prioritize and implement cultural, technical, and architectural activities. Provide mentoring and guidance in areas of product definition, acceptance criteria, automated testing, continuous integration, continuous deployment, and improvement of daily work.

Worked with Administrators, Developers, and Sales Operations to stabilize and simplify our Salesforce implementation.

Acted as Scrum Master for early successful efforts to adopt true agile practices within Global IT.

Managed infrastructure and deployment activities for a key part of Macy's Omni-channel initiative.

Defined Simplified Architectural Approach to data sharing between our Customer Management, Usage, Billing, Reporting and Customer Portal applications. De-coupled new enterprise applications by using the most appropriate technology.

Usage Mediation Operations - Improved system monitoring, revenue assurance, system documentation, and processing time for the end of month bill run. Worked with Financial, Sales Commission, and Billing stakeholders to provide evidence of accuracy that all stakeholders could understand and trust.Billing Control Office - Achieved major improvements in accuracy and service levels from a team of ~25 hourly workers and junior managers. Resolved a variety of large billing errors and repaired relationships with Customers, Sales Associates, and teams within the Finance organization. Reduced the duration of the monthly bill run by working with the Bill Team to re-sequence some tasks in the critical path.

Managed multiple Quality Assurance teams covering our customer management, usage mediation, and audio integration applications. Drove improvements in testing approach, methodology and documentation through intense personal mentoring and training.

Reduced build times and quality through improved daily build, deployment and software configuration management procedures and scripts. Trained junior Software Configuration Managers and Development Leads in SCM best practices and high quality build script design.

Designed and created ETL jobs to feed our Data Warehouse from a variety of systems for use in metrics reporting. Designed queries and reports for compliance, process monitoring, and problem resolution purposes.

Drove the concept of Build as a Service from concept to widespread use within the engagement. Created a Software Development Infrastructure (SCM, Build, and Release) that allowed new teams to be formed quickly and start delivering business value. Achieved CMM level three certification.