Global Head Of Client Advisory
Current
Apr 2024 - Present
AeroLeads people directory · profile
Duane Eddy Email & Phone Number
Leading Global Advisory Services and Ambassador of CRM Greatness
at
LexisNexis
1 work email found
@lexisnexis.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Leading Global Advisory Services and Ambassador of CRM Greatness
Location
Homewood, Illinois, United States
Who is Duane Eddy? Overview
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Quick answer
Duane Eddy is listed as Leading Global Advisory Services and Ambassador of CRM Greatness at LexisNexis, based in Homewood, Illinois, United States. AeroLeads shows a work email signal at lexisnexis.com and a matched LinkedIn profile for Duane Eddy.
Duane Eddy previously worked as Global Head of Client Advisory at Lexisnexis and Customer Success Manager at Lexisnexis. Duane Eddy holds Master'S Of Science, Master Of Science In Information Systems from Depaul University.
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Email format at LexisNexis
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{first}.{last}@lexisnexis.com
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Profile bio
About Duane Eddy
Duane Eddy is a Leading Global Advisory Services and Ambassador of CRM Greatness at LexisNexis. He possess expertise in business intelligence, professional services, enterprise software, requirements analysis, crm and 30 more skills. Colleagues describe him as "Duane brings class and professionalism to every interaction. We work together cross-functionally to achieve our revenue targets. Duane is a thoughtful leader who thrives on developing innovative solutions for both his internal and external clients. No politicking from Duane to protect his 'turf.' Instead, Duane genuinely seeks a collaborative and productive solution so that everyone benefits. As both a peer and a leader, I highly recommend Duane for any team.", "I had the pleasure of working with Duane for about 9 years. I worked as a peer first and then had him on my leadership team. Duane is an excellent people leader. He is invested in his team growth. He is an excellent technology leader. He has broad and deep understanding of technology and more importantly how it supports the business. His client management skills are enhanced by his patience, ability to understand business needs and guide a client through their journey. His passion for client satisfaction is incredible. Duane is a leader. He adapts to changing environment, keeps his head together and leads the team in growing revenue and client satisfaction. He is an incredible asset to any organization.", and "Duane is one of the most professional and pleasant individuals I have had the opportunity to work with and manage. He is unflappable and very patient, which are traits that serve him well in engaging with both customers and his co-workers. His co-workers see him as the go to resource to help them brainstorm solutions to difficult problems. Duane’s attention to detail and the consistency and quality of his services makes him invaluable resource for his clients."
Listed skills include Business Intelligence, Professional Services, Enterprise Software, Requirements Analysis, and 31 others.
Current workplace
Duane Eddy's current company
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8 roles · 38 years
Duane Eddy work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
Jan 2023 - Apr 2024
Client Advisor / Client Engagement Manager
As the Client Engagement Manager, I am responsible for partnering with both clients and sales partners to provide expertise regarding service scoping and qualification, consultative demonstrations, as well as developing client and prospect relationships to expand and protect Sales and Services POS and Revenue for the InterAction product.
Mar 2017 - Jan 2023
Director Interaction Professional Services
As the Professional Services Director, I'm responsible for providing leadership and direction to services team members to support a profitable, scalable, multi-product portfolio services organization.Responsibilities include:• Support organizational attainment of POS, Revenue and growth objectives• Recruit, develop, educate, motivate and retain a team of skilled services professionals• Monitor, manage and coach for continuous high performance based on identified metrics (billable hourly rate, utilization, etc) by setting appropriate expectations and giving timely feedback, utilizing company tools throughout the process. • Define short and long term tactical initiatives and direction for team based on overall organizational strategy• Develop and deliver consulting, project management and technical integration and implementation models and ensure adherence to such policies to manage client expectations, minimize project risks and maximize client satisfaction• Lead, manage and coordinate the project plans and master scheduling of highly complex technical and consultative projects• Partner with sales to maximize services revenue through pre-sales consulting, qualification and project scoping• Provide accurate Service sale, delivery and revenue recognition forecasts weekly• Develop and maintain relationships with key support providers within the LexisNexis organization to facilitate effective collaboration and execution across the organization
Jan 2014 - Mar 2017
Principal Consultant - Solution Architect
• Responsible for managing, mentoring, and leading the team of consultants both technical and business analysts• Leading customization requirements analysis, architecture and design• Full lifecycle software development• Enterprise software implementation, technical lead and project management• Web product consultant (planning, implementation, & custom development) which involves using HTML, DHTML, XML, JSP, Java, JavaScript• Microsoft SSIS package development, complex SQL query development and integrations• Microsoft SSRS and advanced custom report development
Sep 1999 - Dec 2013
Consultant
• Responsible for analysis and recommendation for improvement on PQATS, a validated client-server customer complaint system written in VB3 with SQL Server 4.2 back-end.• Recommend, implemented and documented bug fixes and steps for upgrading.• Upgraded client computer from Win3.1 to Win95. Tested and validated application and document validation for Win95.• Responsible for user support including database and client application problems.• Administrated SQL Server.• Created web-based reports using JavaScript, HTML, Perl CGI with an ODBC connection to SQL Server.• Created and implemented Y2K test plan.• Assisted VB programmer in upgrading application to 32bit environment and making Y2k compliant.
1998 - 1999
~1 yr
Programmer
• Responsible for BIGRAS(remote access system) account administration and the support for BIGRAS users.• Troubleshot user connection, server and modem problems.• Forwarded non-BIGRAS inquires to appropriate department.• Created BIGRAS user accounts, changed user accounts/passwords, and deleted users’ accounts.• Develop tools in Access to assist in administering BIGRAS.• Produced charge-back reports by user and cost center.• Synchronized database with backup server daily.• Produced BIGRAS utilization reports.• Trained helpdesk staff to prepare for transitioning of BIGRAS support to helpdesk.• Created application and procedure for web-based user and management reports.• Created web-based reports using JavaScript, IDC and Access
1998 - 1998
Research Assistant
The Ounce Of Prevention Fund
Responsibilities included programming in Visual Basic, MS Access and SQL server. I also created specialized decision support reporting system.I provided technical support for a MS Access application used by 39 remote sites with over 100 computers using Windows NT and Windows 95, and provided setup and administration for the organizations EBBS.I setup, maintained and administrated Windows NT network and Exchange Post Office and implemented and administered a WAN to connect 6 remote sites to the main office using T1, 56k and ISDN connections for a SQL Server database with a Visual Basic front-end.
1989 - 1997
~8 yrs
5 education records
Duane Eddy education
Master'S Of Science, Master Of Science In Information Systems
Depaul University
Bachelor’S Degree, Computer Information Technology
Devry University
Computer Science
Missouri University Of Science And Technology
High School, General Studies
Rich Township High School Central Campus
High School, General Studies
Sumner Academy Of Arts And Sciences
FAQ
Frequently asked questions about Duane Eddy
Quick answers generated from the profile data available on this page.
What company does Duane Eddy work for?
Duane Eddy works for LexisNexis.
What is Duane Eddy's role at LexisNexis?
Duane Eddy is listed as Leading Global Advisory Services and Ambassador of CRM Greatness at LexisNexis.
What is Duane Eddy's email address?
AeroLeads has found 1 work email signal at @lexisnexis.com for Duane Eddy at LexisNexis.
Where is Duane Eddy based?
Duane Eddy is based in Homewood, Illinois, United States while working with LexisNexis.
What companies has Duane Eddy worked for?
Duane Eddy has worked for Lexisnexis, Ctg, Inc., Baxter Healthcare, and The Ounce Of Prevention Fund.
How can I contact Duane Eddy?
You can use AeroLeads to view verified contact signals for Duane Eddy at LexisNexis, including work email, phone, and LinkedIn data when available.
What schools did Duane Eddy attend?
Duane Eddy holds Master'S Of Science, Master Of Science In Information Systems from Depaul University.
What skills is Duane Eddy known for?
Duane Eddy is listed with skills including Business Intelligence, Professional Services, Enterprise Software, Requirements Analysis, Crm, Agile Methodologies, It Strategy, and Requirements Gathering.
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