Deddy Junaedi Email & Phone Number

Bandung Area, West Java, Indonesia

• Play a significant role in long-term planning, including an initiative geared towards operational excellence • tactical hub planning in terms of resources (man power, equipment, space, etc) in line with fluctuation of weekly/monthly volume• Planning on satellite expansion when volume reached the justified level• Regular meeting with operation, Area manager/hub Senior manager around fiscal planning• Monitor & update hub operational performance in term of its service, cost, Productivity & efficiency • Establish & keeping track daily/week/monthly hub performance report in terms of its services, productivity, efficiency & cost• Organization of fiscal documents• Analyze issues & work closely with country team for corrective & preventive solutions• Handling customer's complaint/feedback & excellent trouble shooting skills• Improve the operational systems, processes and policies in support of organization mission - specifically, support better management reporting, information flow and management, bussiness process and organizational planning• Manage and increase the effectiveness and efficiency of support services (HR, IT, and Finance), through improvements to each function as well as coordination and between support and bussiness functions communication• Monitor & ensure full compliance of hub operational policies & processes• Responsible for both manpower sourcing & hub assets• To ensure Hub is in conducive working environment and all Health & Safety requirement are in place• Management of hub budget in coordination with the VP's ops• Oversee overall financial management, planning systems and controls• Development of individual program budgets (Training Program)• Disbursement of check / payment for agency (subcontractor) & Ics expenses• To manage several hubs within the identified locations• Supervise and coach hub supervisor

Bandung Area, West Java, Indonesia

• Planning, reporting and analysis of operational activities• Running the Hub program instructed by the Hub Manager• Do problem solving of each unit in Hub• Improve the ability of each work units in carrying out their duties and responsibilities• Conduct weekly meetings, monthly for review operation performance• Responsible for the infrastructure in the work unit• Responsible to create service excellence and achievement of operational based on KPI & SOP

Greater Jakarta Area, Indonesia

• Leading an Engineer team in analyzing and improve the Operation teamwhich consist of Field,Asset Management and Customer Service• Create Strategies, SOP & KPI • Leading Data Specialist in the process & provided Operation Reports • Leading Trainer Specialist team in the make, prepare & trains companies products • Leading Client Associated Support team in receive, process & verified the accuracy of Service Orders from Customers and present it to the entries Operation team, tracking and ensure implemented on targets (SLA) • Leading Data Entry team in the making & prepared reports for billings process Finance team • Manage the effective, clear and precise communication to stakeholder to ensure consistent and regular information is reported as required• Manage the analytical expertise in the center to provide analytical support and report on operations performance indicators in order to identify opportunities to improve service quality and drive down cost.• Develop, communicate and ensure implementation of Operations Performance Plan in line with Operations Objective and Improvement Project

Bandung Area, West Java, Indonesia

• Leading a Field Service team in the implementation of Service Orders on target (SLA) • Responsible for ensuring all request activity is carried out in a professional manner and complies with productivity and target.• Responsible for the process of complain, claim and communication to customer is handle is professional manner and align with customer demand.• Training & coaching for the team • Making work strategy for the Field Service team

Bandung Area, West Java, Indonesia

• Leading a Field Service team in the implementation of Service Orders on target (SLA) • Developing of the Field Service team with the training & coaching • Ensuring Field Service team achieved on targets

Bandung Area, West Java, Indonesia

• Leading Field Service team in the implementation of Service Orders on target (SLA) • Ensuring Field Service team achieved on targets

Bandung Area, West Java, Indonesia

• Responsible to finance branches in accordance with the rules and procedures of company • Making Technical Support activities reports

Bandung Area, West Java, Indonesia

Install, Maintenance of Electronic Data Capture (EDC) & Training Card Acceptance to Cashier