Dede Cunningham Email & Phone Number

Houston, Tx, Us

Chicago, Il, Us

• Developed a strategic road map with stakeholders to establish the delivery of modern tools which is enabling employee efficiencies and improved customer experience within airport operations• Driving initiatives to modernize baggage handling systems to create a more stable, secure and maintainable environment that for expected rapid growth • Mentoring leaders to focus on future operational needs through open communication with businesses partners and establishing a continually aligned strategy • Coordinated virtual events through the pandemic to bring team members together to maintain morale, provide support and motivate

Chicago, Il, Us

• Targeted cross-division solutions by aligning team’s skill sets to optimize mobile bag tracking and claims automation to expand the customer experience• Developed impact strategies to deliver $15MM+ of baggage improvement projects including a mobile modern platform, and cloud solutions • Engaged leaders and business partners to enhance baggage technology suite reliability, resulting in 30% fewer incidents

Chicago, Il, Us

• Selected at merger to build, mentor, and develop a team of over 80 IT professionals across multiple locations and operational portfolios, improving and supporting over 40 applications• Coordinated the strategy to establish a tactical plan for teams to integrate baggage, hub operations and cargo systems resulting in improved employee experience and reduced IT footprint • Proactively addressed gaps in Resource Management and Time and Attendance systems to optimize union contract and operational needs • Personally drove cross-divisional relationships to maximize automation opportunities to drive operational efficiencies• Reduced operational core support expenses by 25% by challenging individuals with personal development goals focusing on time management, standardization, and task management

Chicago, Il, Us

• Created partnerships with the operation teams to define technology vision and direction for airport services focusing on Departure Management, Service Recovery, Station Administration, Time Management and Training• Drove the delivery of multiple strategic applications into the airport environment including Departure Management, Irregular Operations and Check-in software• Stood up a team of over 30 IT Professionals that consistently improved the airport environment through process evaluation and automation.

Chicago, Il, Us

• Managed the customer relationship from product inception through delivery including scope, requirements, funding, training and execution for the Airport Operations Portfolio• Worked with business leaders, development teams and engineering to guarantee project goals and execution are in alignment with business goals• Drove the successful implementation of the green screen proxy environment allowing for off-host logic to be introduced in the terminal emulation environment• Managed overall quality and timelines of the delivery of multiple small to medium and large development projects

Chicago, Il, Us

•Directed a team of project managers that were responsible for resource, scope, time, risk identification and mediation, quality control and communication management across the enterprise.•Managed projects through all project life cycle phases with emphasis on budget and delivery timeline with an 85% success factor.

Chicago, Il, Us

•Led a team of Quality Assurance Managers responsible for certifying applications prior to implementation.•Selected and implemented the Mercury Suite (ALM) for automated testing and defect tracking.•Developed and implemented a Quality Assurance process that was adopted by the enterprise as well as managed the enterprise lab environment.

Chicago, Il, Us

•Led a team of Quality Assurance Managers responsible for certifying applications prior to implementation.•Selected and implemented the Mercury Suite (ALM) for automated testing and defect tracking.•Developed and implemented a Quality Assurance process that was adopted by the enterprise as well as managed the enterprise lab environment.

Chicago, Il, Us

•Built and delivered systems that automated the Airport environment.•Delivered the IVR solution for employee self-booking. •Managed a team of 10 IT Professionals.

Chicago, Il, Us

•Built and delivered systems that automated the Airport environment.•Delivered the IVR solution for employee self-booking. •Managed a team of 10 IT Professionals.

Chicago, Il, Us

•Developed business cases that identified operational gaps in the passenger service applications. •Drove requirements and test scripts based on business cases that increased application usage by 15%.

Chicago, Il, Us

•Operated as Level 1/Level 2 support.•Worked in partnership with Microsoft to replace GroupWise with Outlook and implement SMS across the enterprise.•Collaborated on the Smith Building relocation to ensure seamless asset relocation.