Dede Burns Email & Phone Number

• Guide and oversee the process of music creators selling royalties to investors on the Royalty Exchange marketplace and the subsequent flow and administration of royalties post-sale.
• Evaluate tech priorities in partnership with co-founder and CTO to determine projects that grow the business and ensure business to tech communication during the creation of new products and features.
• Manage the valuation process of the creator’s catalog, initiate the development of improved forecasting and data presentation and oversee the preparation of bespoke analysis reports for thought-leadership pieces in the.
• Effectively evaluate barriers to identify core issues and work together with the team to resolve, overcome or redirect.

Greater Denver Area

• Provide strategic direction and mentor customer service, account management and catalog analysis team. These teams handle clients from top of funnel to closing of deals.
• Facilitate opportunities for effectively removing roadblocks and increase the business' ability tackle new avenues and deal types.
• Develop effective presentation of business KPIs and other metrics for internal Townhall meetings and Board meetings.
• Along with other executive partners develop new products or product enhancement to further improve effectiveness of the marketplace.

Denver, CO

• Develop and facilitate improvement strategies to increase member engagement including enhanced online user experience in volunteer and mentor programs.
• Improve reporting and accountability tracking for annual goals improving flexibility in strategy.
• Utilize reporting, survey response and internal feedback to identify areas for improved membership recruitment and retention.
• Integrate cross department functions into clearly documented processes improving member experience and internal relationships across teams.

Los Angeles, CA

• Developed and implemented Strategic initiatives while reporting to COO
• Managed restructuring of several disparate teams into a single global unit delivering a best-in-class customer service experience that results in rapid resolution of customer inquiries.
• Lead Global Service Business in recommendation and implementation of new service products with Product team utilizing agile principles.
• Facilitated and initiated strategic plans, high-level issue resolutions and presented recommendations to board of directors.
• Provide strategic direction and mentor managers of call center services teams in Los Angeles, New York and Nashville, resolving all levels of client issues.
• Direct analytics team delivering invaluable data supporting member retention efforts.

Los Angeles, CA

• Developed and implemented Strategic initiatives while reporting CEO and EVP of Membership
• Created strategic plan presentations, high-level issue resolutions and presented recommendations to board of directors and steering committees for approval.
• Supervised and mentored strategic and call center member services teams in NY, Nashville and LA office, resolving all levels of member issues and supporting member retention efforts.
• Development and implementation of Google internal site for training, document storage and news communication across all offices in the country and UK.
• Managed partnership opportunities for improved system developments increasing company value to members while staying within budgetary guidelines.
• Led Business in Membership system projects and upgrades utilizing agile principles.

Los Angeles, CA

• Responsible for reporting of market share, competitive research and analysis integral to strategic planning, member retention and project recommendation.
• Created presentations for senior management presentation to board of directors.
• Served as point of contact for internal and external inquires on all aspects of business and provided solutions for resolving complex issues.
• Created improved processes for cross team functions and implemented and trained impacted teams.

Los Angeles, CA

• Responsible for research and expertise in song catalog copyrighted prior to 1978.
• Provided support in brainstorming improvements to processes within team.
• Responded to requests within and outside of Warner/Chappell as they pertained to Warner/Chappell’s claim to songs copyrighted prior to 1978.

New York City, NY

• Supervised Repertory call center service team responsible for Repertory member service.
• Delegated tasks and provided support in completing complex projects.
• Participated in making team goal and alignment decisions with senior management.
• Represented team in requirements gathering for new company wide proprietary system development.
• Created 2 training guides for ASCAP members and internal staff. Online version for members.

Greenville, IL

Assisted piano studio lessons in the art and technique of piano playing. Organized lesson plans, led ensemble keyboard classes and assisted during solo tutoring. Designed preliminary web pages and studio logo.

Yuma, CO

Evaluated employee performance, responded to customer requests, compiled a training manual for new employees, acted as replacement bookkeeper while accountant was on extended leave. Also served as server and hostess from 1994-2002.

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Digital Media

Activities and Societies: Honors Program Graduate-Thesis-“Choosing a Medium in Recording: Analog or Digital”

Management Skills For New Managers And Effectively Managing People