Dede Mattek Email & Phone Number

Experienced Program Management / Operations Professional with a background in project administration and management. Proven ability to lead, train, and mentor team members in an ever-changing environment. Strong interpersonal, verbal, and written communication skills with an emphasis on customer service. Highly respected and trusted by customers, management, peers, and direct reports for involvement, commitment, and follow-through. Demonstrated troubleshooting and research skills with ability to ask the right questions and resolve issues quickly. PROVEN SKILLS & ABILITIESLeadership•Provided leadership/guidance through a combination of technologies to remote employee locations. Position required 50% travel.•Managed human resources activities including selection, performance management, and training/mentoring.Project Administration / Program Management•Served on team that audited current processes and developed new practices designed to reduce errors, speed-up payment of funds, and met government requirements.•Served on team auditing sites and prepared recommendations on how to achieve compliance.Financial Management•Established annual budgets based on anticipated revenue. Monitored income sources including government subsidies and implemented mid-year adjustments.•Oversaw payroll and scheduling to ensure costs did not exceed allocations.•Managed P & L and identified/implemented necessary cost savings actions if needed.Training & Development•Provided on-going training/mentoring to employees to ensure compliance with state regulations.•Developed and delivered materials for monthly calls to remote locations using Inter-Call technology.Customer Relations•Strong record of partnering with a diverse customer base including government resources at the state/federal level, internal management teams, and remote/on-site staff.•Marketed services to potential customer base through referrals, walk-ins, open houses, and creative marketing campaigns.

Listed skills include Staff Development, Employee Training, Supervisory Experience, Subsidies, and 18 others.

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  University Of Wisconsin-Green Bay

  Elementary Education And Teaching & Human Development