Dede Sunardi Email & Phone Number

Tangerang Selatan, Banten, Indonesia

• Maintain all subscriber's escalated problem through trouble ticket Zsmart and ServiceNow Application• Monitoring traffic of Basic Service (Voice, Data, SMS & VAS) and Self-care Service (Top-up, Package, Registration)• Checking healthy system which covers about infrastructure, server, database & connection• Supporting all request related with system & application escalated by employees & stakeholder within Smartfren business like Customer Care, Finance, Marketing and many more

Jakarta Selatan, Jakarta Raya, Indonesia

• As Technical Writer Project OLIBS724 (2012)• As Quality Assurance Project OLIBS724 (2012) • As Implementor Syariah Department (2013 – 2014) - Implementation and Migration Bank BJB Syariah• As Implementor Convensional (2014 – 2019) - Operation Support Bank NTT - Implementation and Migration for Olibs724 Bank Bengkulu - Implementation and Migration for Olibs724 Bank Papua - Implementation and Migration for Olibs724 Bank Sulutgo - Implementation and Migration for Olibs724 Bank Sulteng - Implementation and Migration for Olibs724 Bank Nagari - Implementation and Conversion for Olibs724 Bank Aceh Syariah - Implementation and Conversion for Olibs724 Bank NTB Syariah• As Core Banking System Operation Support (2019 – 2021) - Implementation and Migration for Olibs724 Bank Kalteng• As Core Banking System Syariah Support (2021 – 2022)