Dedi Prasetyo Email & Phone Number

Jakarta Selatan, Jakarta, Indonesia

- Monitoring the entire customer network using tools: Logic Monitor, Manage Engine OpManager, Meraki, Solarwinds, Grafana, PRTG Network & Cacti.- Perform First Handling if an incident occurs on the device (Ping, Trace Route, nslookup, etc.) and report the findings to the technician responsible for the customer's device.- Create monthly report documents every month for customer needs- Create or close tickets according to technician requests.- Solve problems if there are internal incidents/problems (Hardware and/or Software) that impact the internal monitoring system.

Jakarta Selatan, Jakarta, Indonesia

• Receive problem complaints and periodic updates to customers regarding the progress of ongoing problem.• Monitoring links and network devices via Cacti and Libre NMS• Report the number of interruptions for SLA calculation and Output the amount of customer bandwidth usage as a sales requirement for upselling• Troubleshooting Network related interference• Inventory of network device access, customer list and all device data• Network maintenance for better performance• Activation of new customers (CPE Setup and Deployment in network)• Escalation of the problem link to the internal team or partner concerned

Jakarta, Jakarta, Indonesia

1. Receive technical and non-technical complaints via personal chat on WhatsApp and Email applications2. Identify disturbances after first level handling by call center/helpdesk agents3. Perform troubleshooting or checking analysis of complaint tickets that enter the 2nd level inbox on the ticket application system, by checking NMS and administrative checks4. Create task tickets in the ISDS-NG CRM application system or similar applications, so that complaints can be handled to the operational section (3rd level)5. Ensure that ETA (Estimated Time to Arrive) and ETR (Estimated Time to Resolve) are filled in the ISDS-NG CRM application or similar application as information to the 1st level6. Proactive in reporting information to WhatsApp Groups that have been provided with the categories of Potential Escalation, Escalation, Proactive Network Monitoring (Critical Links and Backhaul), Directors Links, Mass Disruption Incidents, Proactive Maintenance, Corrective Maintenance7. follow up escalation to the relevant department to accelerate the handling of disturbances and make a chronology or Root Cause Analysis (RCA) of disturbances

Jakarta Selatan Indonesia

1. Receive complaint from official coorporate email, WhatsApp and Hotline2. Create trouble ticket, based of report from customer and proactive monitoring3. Doing basic checks and first level handling of Datacomm Product (Metro Ethernet, VPN, VSAT and Leased Line) Internet, and IT Service Product (Cloud Service, Manage Service)4. Management Case. Such as regular update to customer/portal, coordination with related internal team, escalating to the next level and closing trouble ticket5. Update Customer Data

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering, 3.57

Smk, Teknik Jaringan Akses