All aspects of the hotel's operations, ensuring exceptional guest experiences, efficient management of resources, and profitability. They provide leadership to the hotel staff, cultivate a positive work environment, and uphold the brand standards.Key Responsibilities:Strategic Planning: Develop and implement strategies to achieve revenue goals, enhance guest satisfaction, and maintain competitiveness in the market.Operational Management: Oversee day-to-day operations of all departments including front desk, housekeeping, food and beverage, maintenance, and administration. Ensure smooth operation and resolve any issues promptly.Financial Management: Manage budgets, forecast financial performance, and optimize revenue streams. Monitor expenses, labor costs, and inventory to maximize profitability.Guest Experience: Maintain high standards of service excellence and guest satisfaction. Address guest concerns and feedback effectively, striving to exceed expectations.Staff Management: Recruit, train, and supervise hotel staff. Foster a positive work culture, provide coaching and development opportunities, and ensure compliance with company policies and procedures.Sales and Marketing: Collaborate with the sales and marketing team to drive occupancy, promote the hotel brand, and implement marketing initiatives. Cultivate relationships with key stakeholders and participate in industry events.Quality Assurance: Ensure adherence to quality standards, cleanliness, and safety protocols throughout the property. Conduct regular inspections and audits to maintain compliance.Community Relations: Engage with the local community, participate in community events, and build positive relationships with local businesses and organizations.Legal and Regulatory Compliance: Stay informed about industry regulations, licensing requirements, and health and safety standards. Ensure compliance with all legal and regulatory obligations.

• Consistently deliver high-standard guest services across all departments• Engage regular operational meetings to discuss targets and guest feedback• Maximise profitability and maintain effective cost controls in all areas• Promote a culture of guest care excellence and proactively respond to queries or complaints.

• Implemented key objectives and procedures for front desk• Managed, hired and trained staff, scheduling shifts• Enhanced guest experience with exceptional customer service• Maintained clean, organized reception and office supplies

maintain KPI of QSR as per the SOPensuring compliance with licensing, hygiene and health and safety legislation/guidelinespromoting and marketing the businessoverseeing stock levelsordering suppliesproducing staff rotashandling customer enquiries and complaintstaking reservationsgreeting and advising customersproblem solvingpreparing and presenting staffing/sales reportskeeping statistical and financial recordsassessing and improving profitabilitysetting targetshandling administration and paperworkliaising with customers, employees, suppliers, licensing authorities and sales representativesmaking improvements to the running of the business and developing the restaurant.

Handling guest mails, letters, and couriers.Ensuring guest messages are delivered at the right time.Training the guest service staff such as concierges, bell staff, wallet parking staff, and porters.Maintaining guest service suggestion cards and guest complaints.Scheduling and appraising guest service staff.Ensuring the staff delivers services, accurately and timely.Posting accommodation charges, taxes, and other paid services such as restaurant, Internet charges to each guest's account accurately.Taking the responsibility as a duty manager for night shift.Settling guest accounts if required.Authoring security of the hotel during night shift

Attends promptly to customers' inquiries and assists them with their needs. When it comes to complaints, they allow guests to speak first and then provide solutions to their issues or concerns. The GRO logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention. The GRO should always be present in the hotel lobby and should maintain proper decorum at all times. They should respond quickly to calls in case he or she is not at his or her post. He or she also promotes all the facilities of the hotel and knows the surrounding areas when asked for directions. A GRO should also be familiar with the best places to tour, shop, and etc.

Provide excellent support, guidance and mentorship to the GSAs at your assigned deskEnsure maintain inventory of front office equipment and collaterals.Ensure high level of customer service is maintained at all timesAssist with cash, credit card and debit card payments when necessaryAssist with all incoming telephone calls to Front Desk linesEnsure accurate information is provided to all clients with respect to all Central Reservations products.Assist Front Desk Agents with daily shift audit and ensure all audits are correct.Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient fashionEnsure implementation of Emergency ProceduresAchieve maximum efficiency from the team and all other available resourcesComplete other special projects as assigned by the Front Office Manager.

I have completed my Industrial training from all the department

Escorted incoming hotel guests to rooms.Assisted guest with hand luggage, and offered information pertaining to hotel services.Clarified features of room and operations of hotel facility.Paged guests in lobby, dining room, οr οthеr раrtѕ οf hotel.Delivered messages and conducted household service tasks.Investigated and prepared incident reports.Picked up articles for laundry and wash services.Conveyed to guests аbουt premises and local areas.Managed and kept records of calls for service.