Dedra Gomez

Dedra Gomez Email and Phone Number

Account Director, Client Success at Comma,8 @ Comma,8
irvine, california, united states
Dedra Gomez's Location
Scottsdale, Arizona, United States, United States
About Dedra Gomez

Process and deadline driven account and program manager with 5+ years of experience leading customer-facing initiatives. Highly skilled in analysis, project scoping, strategic planning, cross-functional collaboration and project deployment. Articulate communicator and leader who thrives in a result driven, collaborative environment. Passionate about emerging technologies and dedicated to exceeding expectations, to reduce costs, improve processes and increase revenue.

Dedra Gomez's Current Company Details
Comma,8

Comma,8

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Account Director, Client Success at Comma,8
irvine, california, united states
Website:
commaeight.com
Employees:
5
Dedra Gomez Work Experience Details
  • Comma,8
    Account Director
    Comma,8 Jul 2023 - Present
  • Comma,8
    Account Supervisor, Client Success
    Comma,8 May 2022 - Jul 2023
  • Comma,8
    Account Manager
    Comma,8 Aug 2021 - May 2022
    Comma,8 is built to support health and wellness brands through local agency solutions, national advertising, and compliance technology solutions.
  • Juno
    Account Executive
    Juno Nov 2020 - Aug 2021
    San Diego, California, United States
    With over a decade of experience, the teams behind JUNO have built digital communities and captured the stories that make brands great. JUNO is a customizable Saas platform that helps your organization connect and engage your audience to your events, on demand content, courses and everything in between 365 days a year. Every feature is built through the lens of our four human motivators.• Educate and demo customers on the vision and value of JUNO in a consultative way• Build relationships with senior executives and decision makers across all departments within a company• Drive revenue growth through proactive outreach to new and existing customers• Provide recommendations based on a customer’s business needs and JUNO usage patterns• Conduct needs analysis to uncover cross-selling opportunities• Hit quarterly and annual revenue targets (quota carrying role)• Plan and execute sales strategy and provide consistent and accurate forward-looking analysis• Probe for objections, remove obstacles, and eliminate barriers• Maintain the customer relationship and grow the business• Work with customers (new and prospective) to pilot new feature roll outs• Participate in periodic team reviews and updates on business progress, best-practice sharing etc.• Build documents like process playbooks, performance trackers etc.• Collaborate with internal teammates to ensure customer success with special emphasis on signup, upgrade, and renewal• Communicate and organize/escalate issues appropriately including: billing, legal, security, and technical inquiries• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the product
  • Enterprise Events Group
    Program Manager
    Enterprise Events Group Sep 2019 - Sep 2020
    Greater San Diego Area
    • Directed event project management initiatives from conceptualization through development, implementation, and management• Led complex projects with aggressive deadlines • Built strong, lasting relationships and strategic partnerships through exceptional client service• Served as primary point of contact for client communications, including executives within fortune 500 companies • Partnered with key stakeholders to identify and execute cross-functional goals• Defined timelines, budgets, KPIs, deliverables, and milestones• Allocated and managed resources for complex project scopes• Drafted and presented project proposals with high level executives• Negotiated pricing, timelines, services, and terms with vendors• Managed internal and external contractors and staff throughout project life cycle• Managed all marketing efforts for project promotion; print, social media, paid ads• Created progress reports and monitor program data to assess efficiencyAchievements & Technical Skills:• Managed and executed restaurant industry trade shows, incentive programs and virtual conferences• Managed budgets ranging from 300K to 8 million; always remained under budget by negotiating with contracted resources
  • Rancho Valencia
    Catering & Conference Sales & Service Manager
    Rancho Valencia May 2018 - Sep 2019
    Rancho Santa Fe, California
    • Sold and managed all events, conferences, meetings within resort while exceeded sales Goals by 25% and bringing in over 75 new business opportunities • Served as main point of contact for high level executives• Tracked budget for all programs, with budgets up to $750K• Negotiated contracts within resort guidelines and with outside resources• Developed sales plans and strategies to meet or exceed established revenue goals• Responded to sales inquiries, qualify leads, solicit potential clients, entertain clients, conduct site visits, and prepare/ present proposals• Solicit new and repeat business by attending networking events and up-selling current business
  • Bahia Resort Hotel
    Catering Sales & Service Manager
    Bahia Resort Hotel May 2017 - May 2018
    San Diego, California
    • Responded to sales and catering inquiries, scheduled site tours and met with potential clients to educate and sell them on the services that the hotel offers• Coordinated with the catering and banquet staff to ensure the efficient execution of all events, while ensuring that all banquet spaces were presentable, maintained, and set properly• Organized event bookings and details from date of booking to their departure, including meeting requirements, guest room requirements, guest room pick up, food & beverage and audio visual• Coordinated with outside vendors - entertainment, electrical, audio-visual, display, floral, etc. to accommodate requirements of the client
  • Rancho Valencia
    Sales And Catering Assistant
    Rancho Valencia Dec 2015 - May 2017
    • Served as first point of contact for Sales and Catering department, and performed administrative duties for 6 sales managers• Maintained office supplies to ensure all managers are prepared for day to day duties• Managed all leads and inquiries and generated appointments and bookings using Delphi• Managed and created event detail forms with accuracy• Generated revenue reports for management team

Dedra Gomez Education Details

Frequently Asked Questions about Dedra Gomez

What company does Dedra Gomez work for?

Dedra Gomez works for Comma,8

What is Dedra Gomez's role at the current company?

Dedra Gomez's current role is Account Director, Client Success at Comma,8.

What schools did Dedra Gomez attend?

Dedra Gomez attended Point Loma Nazarene University, San Diego Mesa College.

Who are Dedra Gomez's colleagues?

Dedra Gomez's colleagues are James (Jr) Carr, Nicholas Salcedo, Matthew Arnold, Thomas Paige, Kristine Lee, Carly Johnson, Aurora Olaya.

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