Dedrah Williams Email & Phone Number

I started my own business with hard work and dedication. Focused on serving my community the best food options by catering events and parties, to saving and opening my food truck. I Create new and innovative dishes for celebrations and events. Ensuring that each piece of food is safe for consumption while using excellent technique with cutting and preparing food correctly. Handled calls in an efficient, professional, and courteous manner. Providing clear concise responses and instructions while gathering information. Constructing great time management which results in tasty food. I created business pages using Facebook, Instagram, Yelp, and Tik Tok to reach as many consumers as possible. As well as the Nextdoor business platform and Door Dash to reach my community and surrounding areas.

Cleaning windows, glass partitions, and mirrors. Dusting of furniture, walls, electronics, etc. Servicing and supplying restrooms. Cleaning buildings/homes, keeping them in clean and orderly conditions. Caretaker for a variety of local businesses ensuring that occupants had a clean, well- stocked working or living environment enhancing their ability to provide excellent customer service and entertainment to partners across a wide array of businesses. I calculated burn rates to ensure efficient stock was available to provide exemplary caretaking customer services.

Mark and label containers tags, or products using marking tools. Measure, weigh, and count products and materials. Examine and inspect containers, materials, and products in order to ensure that packing specifications are met. Record product, packaging, and order information on specified forms and records. Taking and placing orders for furniture and entering the information into an electronic database. Placing, tracking, and closing orders. Assist customers with bill payments and making changes to their accounts. Created systematic ways to identify a variety of packages, utilizing a variety of material handling equipment to include but no limited to: Scales, measuring tapes, pallet jacks, flat beds and hand trucks. Directly responsible to ensure containers, materials and products met packing specifications per company policies and procedures. Demonstrated customer service skills obtaining and placing orders for a wide variety of furniture. Over saw the input of the orders in The Ordering Database, while, continuing to track, place and closeout orders from cradle to grave. I was also responsible for troubleshooting service problems and resolving technical issues. Maintaining and updating customer information. Calmly attempting to resolve and de-escalate any issues before escalating calls to supervisor when appropriate. Tracked call related information for auditing and reporting purposes. Responded to request for assistance and / or possible processing credit card authorizations. Set up and maintained customer accounts to ensure proper billing. Created product service request. Reviewed, processed, and track orders. Collected and analyzed financial data through task completion. Notified customers of any ordering issues that arise. Researched orders as needed to determine required resolution to customer issues. Monitored the costs after significant changes in products or processes. Well versed in data and financial analysis.

Worked with BP during Gulf Oil Spill assisting employees in proper cleaning of the beach shoreline. Was instrumental in leading, coordinating, and organizing working crews while communicating with internal and external stakeholders, assisting BP during the Gulf Oil Spill during the monumental environmental catastrophe to mitigation hazardous materials on the Pensacola Beach shoreline. Identifying and integrating significant internal regulations, policies, procedures, practices, and systems that affected the entire agency. Organizing, overseeing, and coordinating work for crew. Leading crews efficiently. Collaborated with scientist and experts in law and business to address environmental issues. Assisted in the development of reports and presentation. Prepared and delivered technical reports and presentations on environmental findings. Conducted research and gathered data on environmental conditions. Executed activities in compliance with other Environmental and Historic Preservation laws and executive orders. My contributions while working in coordination of scientist, engineers and technicians collecting research, gathering data on the environmental conditions was directly for new and innovative strategies to use for continued mitigation efforts to control pollution, and other environmental concerns, while applying fact-finding techniques to research and validate data.

Information Technology

High School Diploma